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4seating
- Furniture Stores
- La Habra, CA
About this business
Location details
1000 S Euclid St, La Habra, CA, 90631, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 6:00 p.m. | |
| Tue | 6:00 a.m. to 6:00 p.m. | |
| Wed | 6:00 a.m. to 6:00 p.m. | |
| Thu | 6:00 a.m. to 6:00 p.m. | |
| Fri | 6:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 8:00 a.m. to 5:00 p.m. |
I would not recommend them at all. I ordered seats worth 5800+ with white glove delivery on January 8th and they said it was shipped the same day.. It’s been almost a month and their delivery company has not contacted me regarding delivery. Their customer service company has no accountability regarding the same other than saying that delivery company will contact me. I feel cheated by their sales guy (Zack) who has also washed off his hands and their delivery partners (RoadRunners, JB Hunt). They behave as if they do not hav... read more
I'd rate this company in the negative if I could! Told them I wanted to cancel my order because it had been two weeks since I had ordered. They tried to charge me a re-stocking fee and the cost of the shipment. Turns out the shipping company lost my couch but I had a delivery appointment setup! Needless to say the delivery never happened and no one gave me the heads up that it was lost. Now I'm almost a month out from ordering and still no refund (its been over 10 business days). Customer service is terrible they tell you th... read more
Business response:
Thank you for your feedback. We do apologize that the freight carrier has lost the shipment. We always do our best to resolve all issues. We would love to speak with you so we can make sure this is resolved for you. Please contact us at 800-407-8665 and ask for Lynn, the Customer Service Manager. Thank you for taking the time to speak with me- and thank you for making laugh and adding some humor to my day! You were a delight Aimee!
I had purchased Seatcraft Anthem Home Theater Sectional for around $3,000 about 2 years ago; it’s been placed in a room that is rarely used as it is used for entertainment purposes only. Last month the central seat of the couch completely caved-in. It is disappointing that the couch that is supposed to be a high-end item is so poorly made. I have a sofa type couch that I got from Turkey and have been using daily for the last 15 years and there is almost no tear and wear. When contacted the 4seating.com was told that they can... read more
Business response:
Hi Vlad- Thank you for your feedback. We looked at your order and see that you have the 5 year extended warranty. You should have been able to contact the warranty company get resolution for this since the manufacturer warranty had expired. We always do our best to help customer and are happy to do so.
Order 200033931, Replacement Order 501953 The Love Seat Came Broken and they said they ordered replacement backs for it. I have talked with customer Service about 8 times and there has been constant delays and changing delivery dates, I never am able to talk to the previous customer Service Rep. This has been a constant shell game with them and i am sitting here still with a Broken Love Seat. I want a full refund and them to come pick up this broken unit. They have not fulfilled on the promise to deliver me new replacement P... read more
Business response:
Thank you for allowing us to resolve this for you. I am so glad I was able to pull those parts and get them shipped out as I said i would do. it is always a pleasure to help resolve concerns. We appreciate your patience and understanding.
I called the company when the sofa came with a hole in the side. Angela told me to accept the order and they would replace the part. I did so and discovered two days later when I called back for a status update that the replacement wouldn't come for another 3 months (this was after the original order took 4 months to arrive). Had I known this, I would have refused the order and looked elsewhere. Actually, it took two follow-up calls because I got conflicting information about whether an order for the replacement panel had ev... read more
Business response:
John- We do apologize that the part was on back order. We always do our best to help resolve all issues or concerns when they arise. We believe in putting the customer first . We appreciate your patience and understanding as we continue to navigate during these times.
Looks like 4seating has good reviews overall so I ordered 2 leather couches on May 9th with the understanding they would take 4 weeks to reach me. On June 5th I have not heard one word from 4seating so I called and spoke to Jessica. She stated the couches would be delivered July 1st which would be 7 weeks from the time I ordered. On June 29th, not a word from their no service department so I emailed Jessica who emailed me right back. Her response was "our apologies there is now another 3 week delay with the delivery of your ... read more
Business response:
We are dedicated to shipping quality furniture and providing excellent customer service. We always do our best to offer a solution that works for all parties. We do this due to our commitment of providing the best customer service that we can give, which we did in Mr. Hearn's case. We have a deep desire to always be helpful and learn more so we can be better every day. The Following is a statement from Mr. Hearn. "I wrote a review before I gave 4seating a chance to call me back and it was not good. Now I don't know how to de... read more
I ordered a marquee for my home theater, and it arrived within the promised time frame, but unfortunately, although the marquee worked great, it was the wrong model & wrong color/finish. These things happen. I get that. How a company responds to a mistake is what sets them apart, in my opinion. First off, the model that I received was actually an upgrade to the one I ordered. The color/finish was also incorrect. To make things right, the company not only shipped me a new "shell" in the correct color for my marquee, but the l... read more
OWNER CONTACT INFO Mr. Oscar Galvez. Cellphone: ***-***-**** Ordered a very nice leather sofa with all the bells and whistles on March 8th, shipping time was 6 weeks but I figured worth the wait. I called to confirm shipping on the estimated ship date, 4/19 and was told the ship date had been changed to JUNE 11th, WHAT?!! They couldn't answer why and had never bothered to update me on the delay. Even though their website said ship time on the sofa was 6 to 7 weeks that was just not true, it's going to be 13 weeks. Update. 4s... read more
Extremely rude customer service from managers and employees. Bunch of liars during every single phone call. They say my orders have shipped and a few days later another person says it will ship in 3 weeks then 3 weeks later another person says its on back order for 2.5 months. Frustrating experience. Also my 2 credit cards were mis used by their employees at 2 different times. If they get a credit card info, they use it right away to buy random things like cell phones, games etc for their personal needs. Still always a run a... read more
Frequently asked questions about 4seating
How is 4seating rated?
4seating has a 4.5 star rating with 2,015 reviews.
When is 4seating open?
4seating is open now. It will close at 6:00 p.m.