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54th Street Restaurant & Drafthouse
- Restaurants
- McKinney, TX
About this business
Location details
3645 W University Dr, McKinney, TX, 75071, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 11:00 p.m. | |
| Tue | 11:00 a.m. to 11:00 p.m. | |
| Wed | 11:00 a.m. to 11:00 p.m. | |
| Thu | 11:00 a.m. to 11:00 p.m. | |
| Fri | 11:00 a.m. to Midnight | |
| Sat | 11:00 a.m. to Midnight | |
| Sun | 11:00 a.m. to 11:00 p.m. |
Food was good, but the tables didn't line up, and it caused a glass to fall and break and cut a party member's hand in 2 places. Manager never came by, and nothing was comped, even though glass ended up in the food and had to be remade. Salad came out for 1 diner, then the main courses came out 3 minutes later. Would have liked them to space things out a bit more. They cleaned up the glass, but they never cared beyond that. Best thing about this place is the heavy pour on the cocktails.
Business response:
We are sorry to hear about the serious safety incident during your visit. A guest being injured by broken glass is completely unacceptable, and we sincerely apologize that our manager did not address this properly or offer appropriate compensation. We take safety very seriously and will immediately review our table setup procedures to prevent this from happening again. The poor timing of your courses and lack of proper follow-up after the incident falls far short of our service standards. We appreciate you noting our generou... read more
Food has gone downhill since first opening. We always say that we will never comeback as it's been a bad experience the past 3 times. Today was the final nail. Bartender was extremely slow and poor attitude when I asked to get a drink at my table. Couple next to us got up and walked out because they sat for 10 minutes. Lastly the food I ordered was incorrect. Very poor experience.
Business response:
We are sorry to hear about your disappointing experience with us. There is no excuse for the poor service you received from our bartender, and we sincerely apologize for their slow response and attitude when you requested table service. We also apologize that your food order was incorrect - this is unacceptable and we will look into what happened to prevent this in the future. We understand this was your final visit after multiple poor experiences, and we take full responsibility for failing to meet your expectations. Please... read more
Ordered Chicken Fried Steak from Uber Eats- with mashed potatoes and soup. No soup. Second time in two weeks. Slow down and check the ORDERS!!
Business response:
We are disappointed to hear about the missing soup from your Uber Eats order, especially since this happened twice in two weeks. That's completely unacceptable and we sincerely apologize for these repeated order accuracy issues. We will immediately review our order checking process to ensure all items are included before delivery. Please visit www.54th.net/contact so we may reach out to discuss this further and make things right.
I would give zero if possible. Ever time we come our food is cold! Then they make excuses!
Business response:
We are sorry to hear about your disappointing experiences with us. There is no excuse for cold food and we will look into what happened. We sincerely apologize for the repeated issues you've encountered. Please visit www.54th.net/contact so we may reach out to discuss further.
Food is good but if you are planning to go there to watch local sports, such as the Dallas Stars playoffs,don't. We went last year to watch a playoff game with some friends. I asked the waiter if they would put the game on the house speakers. No other major sports was on. She said she would have to ask her manager. The manager said they called their boss and was told "no". She said she was told if it were the Cowboys then they would have accommodated. Guess who is NOT taking their Stars game watching party to 54th Street?
54th Street Restaurant & Drafthouse - McKinney, TX - Never Again This place is a complete disaster. I strongly advise you DO NOT eat at 54th Street Restaurant & Drafthouse in McKinney. I had dinner there tonight and ended up with a nasty case of food poisoning. Whatever they served was clearly unsafe and should've never left the kitchen. It's absolutely unacceptable. This isn't just bad service--it's a health risk. I'm done with this place, and you should be too.
Business response:
I am very sorry we did not live up to the standards that you have come to expect. I would love to talk to you further in detail regarding your past visit as well. If you would like to leave a comment on the 54th street website, I would be more than happy to make sure we get these issues resolved.
Ok. So we have eaten here a few times over the years and our expectations were low however they outdid themselves. The servers (at least 2)have long hair completely all over the place to the point of having to constantly flick it back out of their face, then menus being taken from a Not joking! We didn't expect the food to be great or the service to be very good( they forgot a salad) but the lack of basic health and sanitation is simply ridiculous. Nice job with the managing of the staff!
Business response:
Your feedback is invaluable to us. We are disappointed to hear about your experience at our restaurant. Please feel free to reach out to us at (469) 293-1954 to discuss this further.
Overall we had a pretty good experience here! Our wait was incredibly sweet and was so attentive to our big group. They had so many options of things to eat and the price wasn't too bad either. It was very clean and the food was pretty good as well. We had the nachos which we devoured and I had the chicken tortilla soup. My only complaint was the soup was a little cold but it still tasted pretty good. Not a bad place to go out for a quick celebration or a family dinner!
We had a group from church who had lunch there. The staff bent over backwards to help us sit together. The food was excellent and service great!! Would definitely recommend.
Frequently asked questions about 54th Street Restaurant & Drafthouse
How is 54th Street Restaurant & Drafthouse rated?
54th Street Restaurant & Drafthouse has a 4.1 star rating with 2,346 reviews.
When is 54th Street Restaurant & Drafthouse open?
54th Street Restaurant & Drafthouse is closed now. It will open at 11:00 a.m.