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8x8
About this business
8x8, Inc. (NYSE: EGHT) is transforming the future of business communications as a leading Software-as-a-Service provider of voice, video, chat, contact center and enterprise-class API solutions powered by one global cloud communications platform.
The virtual office mailbox truly allows the most efficient way of listening to message. With the ease of rewinding to clarify missed information, it removes the frustration of having to wait until a message is over to listen to it all over again. Thank you 8x8!
About two years ago our phones went down. I work for a busy law office so we all know that our phones are extremely important to our business and its efficiency. I spent a great deal of time on my cell phone with 8x8 representatives and they were extremely helpful, patient, kind and diligent in the services provided to me. They fixed our problems and got our phones up and running as fast as possible and I am very pleased with the service they provided then and provide to our business to date.
I was on maternity leave when our PBX system went out. As a mobile repair business, our phones are absolutely essential for us to have working phones. It was going to cost at least $4,000 to fix or replace our PBX system. We were introduced to 8x8 and had our phones working later that day. No huge upfront cost and great service. 8x8 always has knowledgeable sales reps and excellent customer service. It helps make us look like Rockstars.
I love 8x8's tracking features, it makes keeping of track a breeze. There is no burden of cluttering unknown calls or messages. You can view all the info. you need!
What I love most about 8x8 is the fact that we can transfer a call to someone who is offsite but still a part of our 8x8 "group". We have one worker that works from home and takes a majority of the calls for our support line, which is why we got 8x8 in the first place, and it makes it very easy to send him a call. This brings a better sense of professionalism to the calls, being able to transfer them if they get the wrong department. Without this service, we would have to have them hang up and call our support line back i... read more
Their online customer support is personable and makes me feel that I'm chatting with a human and not a robot. Also like how there are many software integrations to enhance its functionality.
the solid phones that last forever
We needed security and HIPAA compliance for our hosted IP and fax needs. 8x8 was--and perhaps still is--the only VOIP solution available for the healthcare industry.
The first thing that made me change our business over to 8x8 was the sales person....Kevin Ladewig. I was just kicking tires as the other service we used (Ring Central) didn't work well and the support was not good. I was surprised at Kevin's continual follow up. He was and has been fantastic! That alone was worth switching. His knowledge, expertise and communication skills was superior. Since we switched to 8x8 a couple of years ago our problems went away and when support was needed we were helped quickly and the probl... read more
Frequently asked questions about 8x8
How is 8x8 rated?
8x8 has a 4.9 star rating with 3,525 reviews.
When is 8x8 open?
8x8 is closed now. It will open at 9:00 a.m.