This profile has been claimed by the business owner or representative.
8x8
About this business
Terrible customer services. My rep hung up on me because i did not know what one of the charges was on my bill. Also, the CFO raise my rates and told everyone at the bottom of a generic email.
Robin Cortez has gone above and beyond in his constant communication and follow through. His customer service skills are exceptional and I would and well recommend 8x8 going forward. Please contact me with any questions or concerns. Best, Debbi Gates MEB Management services Cell 520-990-5206
I was just cold called by one of your representatives. I was calmly explaining the reason why I did not do business with 8x8 and the guy bluntly hung up on me. This is one of the most disappointing experiences I have had with any company so far.
What's up with the horrible customer service with your billing department??!! First I'm told one thing about fees that was clearly misinformation and generated a much larger than discussed charge on my credit card. Then when I call back and alas get a 'refund' processed, I'm told the refund will only be used as credit not actually go back to my card and I cannot use this credit to pay towards the cancellation of service. So I have to continue paying for your service that I do not want to use my 'credit' that was all due t... read more
Business response:
Hi Sunny, We also saw your post on Facebook yesterday and sent you the following message. Please be assured we take take this feedback seriously. Message sent via Facebook: Sunny, I am so very sorry you did not receive the answers you were looking for. I have someone attempting to reach you so we can resolve this to your complete satisfaction. Please let me know if you are not happy with the final results. Thank you Cindy @ 8x8
After 2 weeks and many hours of trying to get a clear line on both outgoing and incoming calls, we gave up. Customer Service understood and said "Sometimes it just doesn't work." Our sales rep Matt L. explained no problem, we can roll it all back. Except, he did not want to get involved in having that happen, and We were required to pay the return shipping. If this is something that "Sometimes it just doesn't work." 8 X 8 should pay for the return shipping!
WORST COMPANY EVER! 30 MIN HOLD TIMES. THEN WHEN YOU FINALLY GET SOMEONE, THEY DONT KNOW HOW TO HELP YOU. If feels like they went & hired people off the street that have no technology awareness at all. I hate this company! I went to vocalocity & I am so very happy I did...
After 3 years with 8X8 we tried using our phone this morning and their recording says your service has been disconnected. As a businesses who relies on our phone to work for our clients, this is not acceptable. No email no phone call. We logged in to update CC. This is unacceptable.
I am completely frustrated with 8x8. We have been with for about 2 years, and that's probably 1 year & 6 months too long. We have had issues with call quality, dropped calls, etc. on an ongoing basis. They have changed multiple things on their side, and we have made all of their recommended changes on our side and we are still have dropped calls. Today I spent 2 hours on the phone because we were trying to change settings on 2 extensions and ended up with 2 Polycom phones that now don't work. 1 of them was even brand new... read more
This company offers DNS service via their "zerigo" brand. The DNS service has non stop interruptions for last 4 days. Do not deal with them
Frequently asked questions about 8x8
How is 8x8 rated?
8x8 has a 4.5 star rating with 4,196 reviews.
When is 8x8 open?
8x8 is open now. It will close at 6:00 p.m.