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8x8
About this business
Dropped calls and random transfer issues - finally gave up and transferred service to another provider.
Very expensive for what you get
We need to remove a user and their is no way to do that. We can add a user however we cannot cancel one! Other than that this is a 5 star service
Not sure why I do this as I don't believe anyone reads these messages. Your customer service should be relabeled "source for weblinks" as that's all you do is give customers links to find answers (hopefully) on their own on your website so you don't have to have your CS reps spend any more time than is absolutely necessary with your customers.
Just like RJNRV, we have problems downloading the phone statement and 8x8 insists it should be easy. Right - it should be but it's broken! RJNRVJun 14, 2015 Pros The telephone system does work and sound quality is good if you have blazing fast internet. Cons Very expensive, poor customer service/tech support. Billing statements are a pain to access if available at all. 8x8 customer service is not good, expect bills of $60 per month per line and their billing system is horrible. We ran phones for multiple companies and for ... read more
ONLY for Felicia in Customer Service. She was great, took time to explain and not to justify previous BAD experience with a CS rep taking 40 minutes of my time and then when call was dropped, did NOT Call back or MAKE any Notes in the System about our call -- NOT Felicia -- she handled all my questions like a pro.
We are currently a 8x8 customer. We are also the recipients of and uncompleted transfer and telephone system. We now pay two phone bills. comcast and 8x8. The entire system is inadequate at best. All repairs are smoke and mirrors. The last time I spoke to some one at 8x8 he so sorry. He was going to have their best technician call me. That was months ago. I am going to employ a new company as soon as I can get comcast to give up their position. That will be shortly. Good by 8x8 and Comcast, both are liars and con men.... read more
System fails after every update. Too many issues on the VCC side.
Business response:
Hello Justin. Can you please provide us with your 8x8 phone number? We would like to follow up with you on this to see what we can do to address the issues you are having. Thanks! - Joseph@8x8
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Frequently asked questions about 8x8
How is 8x8 rated?
8x8 has a 4.5 star rating with 4,196 reviews.
When is 8x8 open?
8x8 is open now. It will close at 6:00 p.m.