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8x8
About this business
Great app, but a work in progress This app provides a whole new dimension of flexibility when used in conjunction with the 8x8 VoIP service. My office extension is never further away than my Samsung Galaxy Note 3. However, the app does need some work as there are a number of issues that we've experienced in usage, from being able to pick up calls to dialing, and random freezing. This would easily be a 5 star asset if it were fully functional without major bugs.
Literally the absolute worst service one could imagine. We run a 12 person company and have done everything 8x8 has asked us to do. We've upgraded modems, software, EVERYTHING - still not one single day without phone issues. 8x8 points the finger at everyone else and really does not help in solving any of the issues. Long story short is 8x8 does not provide internet, they provide VOIP service. The issue is 8x8's VOIP requires transmission over public internet, which the support team at 8x8 will explicitly tell you ONLY ONCE ... read more
Pros Sales people are friendly. Cons Far from business class.Tech support is impotent.Software is goofy. 10-days into evaluating 8x8...Tech support is ignorant and ill equipped; complete waste of time calling in.Tech support has no clue how to address issues and resolve them.If you don't know how to reboot your computer, they're great help with that.But that's the extent of their problem solving.The online help documents seem -awesome- and complete; a big reason I signed up.But once you start following them you realize they ... read more
We just moved our office. Comcast was our VOIP provider for two years and the service was EXCELLENT. However, Comcast did not service our new building, so we chose 8X8 as their website implied that they are a large well-established company. Our office opened on September 30 and here it is October 15 and our 16 employees are running on personal cell phones as 8X8 does not function. Despite repeated pleas to 8x8 customer service, they insist that that it is our internet provider. Our internet provider has been here multiple ti... read more
Best business voice app Recently, I switched over my business communications to 8x8 VoIP, through Invar Technologies. I tried many differrent mobile voice applications and non match up to this one. It integrates my business voice, fax and also allows me to easily access my company directory for easy communications. Cons: sometimes glitches when internet connection is low but which mobile app doesn't
Not biz class have been a 8x8 business customer for over 7 years. I just add the app to an employees phone for work at home. It's not suitable for this. Call quality is bad, 3g, 4g, or Wifi. I don't understand how my in office phones on the same net work so well and this app, on the same wifi network could be so bad. Will start shopping other VOIP solutions now that the market is becoming more saturated with cloud PBX services.
Pros Reasonable pricing Cons Tech and sales sides of 8x8 constantly pass the buck on hard questions, or on responsibility for problems. I used 8x8 for 2 years with a former partner for our law firm; sound quality and pricing okay for our 6 lines, but service issues *always* took much longer to address than they should have and often required multiple calls to 8x8's tech and/or sales lines.Two months ago, I began my own firm and wanted to take my two phone lines (the ones listed on business cards) to a new, separate 8x8 accou... read more
I hired 8x8 to implement a VoIP and call center solution for my company. The sales, demo, and list of companies they have provided services for was great and the options vs cost very reasonable However when it came time for moving the project forward they fell apart. To start, their first project manager had no idea what the project was or how to implement the project. Contacted the sales manager and a new project manager was provided. Second project manager was as bad as the first with no idea what the project was or how to... read more
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Brand new 8x8 client. Like everything about the VoIP service so far. But this Salesforce app is a joke. I am within my 30 day trial and will most likely cancel as this was a primary feature we were looking for. So many bugs. Things disappear, won't load properly. Extremely bummed that this is such a poor app. I am having a tough time beginning to state how many bugs there are, not closing calls properly, not detecting incoming calls, constant crashes....so many. It simply doesn't work.####*Edit: After 2 weeks of testing and ... read more
Frequently asked questions about 8x8
How is 8x8 rated?
8x8 has a 4.3 star rating with 215 reviews.
When is 8x8 open?
8x8 is open now. It will close at 6:00 p.m.