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8x8
About this business
Pros Offer a choice of an unlimited monthly plan or an unlimited yearly plan Cons None as of yet After doing a lot of research on VOIP providers I chose 8x8 Inc. Due to problems with my ISP, I have had very extensive dealings with their tech support. Hands down, 8x8 are the best that I have ever dealt with throughout the many, many years being in this industry. They did everything they could to make this successful for us and also taught me a lot about broadband technology at the same time. Good Company with Good Service. I ... read more
Pros The quality of the phone is much better than the competitor I was with.Sound quality is much better.Customer support is wonderful.Much more user friendly than the other companies equipment.The features that 8 x 8 offers are second to none. Cons Have a hard time getting a hold of my rep.I ordered a headset to go with my phone, but no one really knew which headset it took. When I got it, I only got half of it and had to order the other half. As the owner of a small business, I have locations in other parts of the U.S. and... read more
Be forewarned. 8x8 is an empty box wrapped in a nice wrapping. The product is complicated. The customer service is deplorable. 8x8 is quick and slick to market and sell. Should you have any issues at all it is virtually impossible to resolve. My next step is small claims court. Barbara Gault
Business response:
Hi Barbara, Thank you for your review, your feedback is important to us. We apologize for the difficulty you’ve had reaching support - please share your account details with reviews@8x8.com and someone will be in touch ASAP. Thanks!
Once things are up and running, you might be fine for awhile. Reaching a human at customer service is next to impossible. Furthermore, if you have a question about upgrades or changes to your service, they are terrible at retention. They will tell you someone will contact you, and you may get an email in a day or two, but you will not be able to connect with that person. The service is fine so long as you can do anything you are trying to do through the web portal. There simply is no customer service with this company. ... read more
Business response:
Hello Daniel, Thank you for your review. Please know that your feedback is critical to us improving and making sure we are addressing your needs. We apologize that you have been having trouble with our service and not getting complete assistance. please share your account details with reviews@8x8.com and someone will be in touch ASAP. Thanks! Cheers, 8x8
ever try to call service? I tried tutorials to run a report. totally incorrect info. the chat bot cannot not identify what a "Detailed call report" is. Service says to go to the chat bot then hangs up. 8X8 sucks!!! 3 hours now and i had a team meeting 3 1/2 hours ago. Thanks for nothing. Oh but sales picks up in three rings
Business response:
Hi John, Thank you for your review, your feedback is important to us. We apologize for the difficulty you’ve had reaching support - please share your account details with reviews@8x8.com and someone will be in touch ASAP. Thanks!
After spending plenty of research for a VOIP Service Provider it appeared that 8x8 VOIP (http://8x8.com) would be my company's best choice. Sales department was smooth and efficient, like One would expect, until the first problem and then the customary "I will send a Support Ticket to Technical Support". I am still waiting for that call. Finally I called Technical Support and after an exhaustive wait on hold listening to the same recording "Your Call Is Important To Us..." 30 minutes, 1 hour... yes someone finally answered a... read more
Worst customer service experience I ever had. I've called for weeks to get resolution on charges my sales rep lied about. Some guy named andrew said he would call back and never did. They also will Draft your card without permission and refuse to take it off the draft. Worst voip company to deal with. If your an insurance agent stay away!
Business response:
Thank you for bringing this to our attention. We apologize that you have not been assisted as promptly as we would like. Your concerns do matter to us and we would like to show you that. Please send us an email at social@8x8.com and we'll get you that resolution you seek.
I don't usually give a 1 star rating unless it is warranted. I have been a customer of 8x8 for 3 years and not a week goes by that we don't run into phone issues that interrupt our business. Lines randomly become unregistered re assign ISP etc. Every time I call 8x8 support, they only temporary fix the issue. When i ask exactly what the issue is I get a different answer every time. Rather than fix the issue they rather blame another coworker or our internet provider. when the issue is with their poor VOIP service. They also ... read more
Business response:
Hello Jonathan,Please send us an email at social@8x8.com. Your satisfaction is our priority, so we would like to get to the bottom of what has transpired for you and properly address it.
Once upon a time there was a lowly accounting associate working for an RIA....Just kidding. I'm taking time out of my very busy day to write this because. 8x8 keeps this business afloat. It keeps us connected internally and externally. As someone who works in the software business my standards are high, and 8x8 meets every one of them. The 8x8 service allows us to stay in contact at all times with a clear and secure connection so our clients needs never go unattended. Having reliable VoIP provider is an absolute necessity w... read more
Frequently asked questions about 8x8
How is 8x8 rated?
8x8 has a 4.3 star rating with 215 reviews.
When is 8x8 open?
8x8 is closed now. It will open at 9:00 a.m.