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8x8
- Technology
- Campbell, CA
About this business
8x8 business VoIP helps you serve your customers better with mobile, flexible solutions that help you do business anywhere, anytime. From hosted VoIP business phone service and cloud-based call center software to unified communications, our services are easy to use, incredibly advanced and less expensive than traditional solutions. Ranked #1 hosted VoIP provider. Proven. Reliable. Secure.
8x8 has been a learning experience for me. It has been a good feature to be able to text and read voicemail messages
Business response:
Thank you for your feedback, Britney. We're glad to hear that you've found value in our texting and voicemail features. If there's anything else we can assist you with, please don't hesitate to reach out to us.
Overall the system is great and easy to configure the auto attendants and queues
Business response:
Thanks so much for giving us a 5-star review. We appreciate the feedback on how we are doing. We're glad that customers like you are having a great experience with 8x8!
We migrated to 8x8 from Mitel in 2020 just before the pandemic. We found the migration to be well managed and easy to implement. There are many supporting documents to assist with end user training and help was always a chat or KB article away. When Covid hit, we were able to easily transition many employees to work from home utilizing 8x8 Work App and desktop. We feel having to adapt to work from home conributed to a speedy adoption of 8x8 Work and all the features it provides. To this day, most people prefer it over a p... read more
Business response:
Seeing that you had a 5-star rating and experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing 8x8! We appreciate it, Keri.
The support rep solved the issue promptly
Business response:
Thank you for your review, Steve. We're glad to hear that our support rep was able to promptly resolve your issue. If you have any further questions or concerns, please don't hesitate to reach out to us.
I really like the tech support from 8x8. They always call back, and they keep working on the ticket until issue is resolved.
Business response:
Hi, Carlos - We are incredibly grateful that you took the time to leave us a 5-star review. We appreciate you being a customer and helping to share the word about us.
Great experience and support on the phone platform.
Business response:
Hi, Joe - Thank you so much for taking the time to leave an excellent rating. We appreciate your business with us. Please let us know what else we can do to help you and your business in the future.
The phone system itself has been much easier to use and administer than our past Cisco System. On a couple of negative notes, it seems that there is an issue every two weeks or so that affects the call center. And secondly, support constantly calls me when I specify email support only.
Business response:
Thank you for your feedback, Paul. We apologize for the issues you've experienced with our call center and support. We appreciate your input.
Overall, the post-implementation support has been great. The team has answered all our questions and made sure we can report all our metrics correctly!
Business response:
Thank you for your positive feedback, Maggie! We're glad to hear that our post-implementation support has been helpful to you. Our team is always here to assist you with any questions or concerns you may have.
Overall experience with 8x8 has been positive. They are advancing in new technology and are a very forward-thinking company who anticipates client needs. There is rarely a problem but when one does occur, 8x8 is on the case. Tickets get answered promptly and resolved expeditiously. Customer service is very, very good.
Business response:
Thank you so much for taking the time and we are so delighted to see a 5-star rating from you, Jessica! We will take this feedback and continue to provide the best for our customers.
Frequently asked questions about 8x8
How is 8x8 rated?
8x8 has a 4.7 star rating with 7,486 reviews.
When is 8x8 open?
8x8 is open now. It will close at 5:00 p.m.