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8x8

4.8

Technology
Campbell, CA

About this business

8x8 business VoIP helps you serve your customers better with mobile, flexible solutions that help you do business anywhere, anytime. From hosted VoIP business phone service and cloud-based call center software to unified communications, our services are easy to use, incredibly advanced and less expensive than traditional solutions. Ranked #1 hosted VoIP provider. Proven. Reliable. Secure.

4.86,435 reviews

Select a rating

Jessica O.

on Birdeye

7 months ago

Overall experience with 8x8 has been positive. They are advancing in new technology and are a very forward-thinking company who anticipates client needs. There is rarely a problem but when one does occur, 8x8 is on the case. Tickets get answered promptly and resolved expeditiously. Customer service is very, very good.

Business response:

Thank you so much for taking the time and we are so delighted to see a 5-star rating from you, Jessica! We will take this feedback and continue to provide the best for our customers.

Desha M.

on Birdeye

7 months ago

8x8 voip solutions has provided real time business to customer service. Aware of the tools needed to create and maintain a customer analytic baseline

Business response:

Thanks so much for giving us a 5-star review. We appreciate the feedback on how we are doing. We're glad that customers like you are having a great experience with 8x8!

Carlos A.

on Birdeye

7 months ago

Satisfied with the service overall but I had a problem with not being able to view my bills, opened a ticket and it took customer service 2 days just to reply saying they were looking at my ticket. So far, still no resolution.

Business response:

Thank you for your feedback, Carlos. We apologize for the delay in resolving the issue with viewing your bills.

Twyla J.

on Birdeye

7 months ago

8x8 is very user friendly!

Business response:

Thank you, Twyla, for your positive feedback on our user-friendly services at 8x8. We appreciate your support!

Diogo S.

on Birdeye

8 months ago

Some issues from times to times, however fastly fixed

Business response:

Seeing that you had a 5-star rating and experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing 8x8! We appreciate it, Diogo.

Dustin P.

on Birdeye

8 months ago

The platform is user friendly and it crosses devices easily. The automated phone tree is helpful for small businesses. I have used 8x8's support multiple times with great success. I would recommend their platform.

Business response:

Hi, Dustin - We are incredibly grateful that you took the time to leave us a 5-star review. We appreciate you being a customer and helping to share the word about us.

Sandra K.

on Birdeye

8 months ago

I like 8X8. It is user friendly. sometimes the voice recordings are difficult to hear but may be because of the caller. I have not used the 'meetings menu". Is this like Zoom or Teams? I am not familiar with Beta. We use it everyday here.

Business response:

Thank you for your review, Sandra. We're glad to hear that you find 8x8 user-friendly. We apologize for any difficulty you've experienced with voice recordings. The 'meetings menu' is similar to other video conferencing services. If you have any questions or need assistance with any features, please don't hesitate to reach out to us.

Laura H.

on Birdeye

8 months ago

The online account is easy to access and easy to make changes to the phone systems. Very customizable but it can be a little confusing. The support is readily there to help though.

Business response:

Thank you for your feedback, Laura. We appreciate your positive comments about our online account and customizable phone systems. We apologize for any confusion you experienced and assure you that our support team is always available to assist you. If you have any further questions or concerns, please don't hesitate to reach out to us.

Dylan C.

on Birdeye

8 months ago

Overall the product is great. I wish there was a little more seamless unity between the contact center and Work app though. One example is that sometimes, the end users transfer out of the contact center when transferring to another agent which we don't want to happen.