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8x8
- Technology
- Campbell, CA
About this business
The fact that I can listen to my voicemails through email and the conference line-it's so simple.
I was with 8x8 for about 3 years, then they upped my bill 40 bucks for the same service. I called in and was told that they could not do anything about the rising bill. I switched to Ring Central got more features then 8x8 for a few dollars less then what I was paying before 8x8 raised my bill. Seems to me 8x8 only wants large business and does not care about the little guy.
Phone, faxing and answering abilities for your office. No more phone bills 24 Tech support for all your business needs No more large overhead cost from your local phone company Ability to block junk calls Ability to use a super great auto attendant that you will never live without it again! Check your messages anywhere Block Junk Calls and use your phone more wisely
Terrible customer services. My rep hung up on me because i did not know what one of the charges was on my bill. Also, the CFO raise my rates and told everyone at the bottom of a generic email.
Customer Service at 8x8 is top notch. I would not use any other service.
I was just cold called by one of your representatives. I was calmly explaining the reason why I did not do business with 8x8 and the guy bluntly hung up on me. This is one of the most disappointing experiences I have had with any company so far.
Like many small businesses involed in the retail supply chain, my company began struggling with the major consolidations in the industry during the 2000's. By 2008, we had to start downsizing, and we moved to smaller office facilities and reduced personnel. We had a PBX system we had purchased some years before, and told our local phone company to move it to the new location for us, never even thinking about the cost. They charged us almost $2500 just to install our system, which had been purchased from them! 2 years la... read more
Business response:
Thank you Ron for the kind words! We truly appreciate it. The last part of your story really sums it up! "For less than $1,000, we bought our equipment and set up the new system in a matter of a few hours. We also slashed our monthly bill, and with a flat rate, it became a predictable fixed cost instead of a variable cost. We now have a host of new features the old system did not have, and a portable platform that is continually enhanced to grow with us instead of deteriorating toward obsolescence."
What's up with the horrible customer service with your billing department??!! First I'm told one thing about fees that was clearly misinformation and generated a much larger than discussed charge on my credit card. Then when I call back and alas get a 'refund' processed, I'm told the refund will only be used as credit not actually go back to my card and I cannot use this credit to pay towards the cancellation of service. So I have to continue paying for your service that I do not want to use my 'credit' that was all due t... read more
Business response:
Hi Sunny, We also saw your post on Facebook yesterday and sent you the following message. Please be assured we take take this feedback seriously. Message sent via Facebook: Sunny, I am so very sorry you did not receive the answers you were looking for. I have someone attempting to reach you so we can resolve this to your complete satisfaction. Please let me know if you are not happy with the final results. Thank you Cindy @ 8x8
After 2 weeks and many hours of trying to get a clear line on both outgoing and incoming calls, we gave up. Customer Service understood and said "Sometimes it just doesn't work." Our sales rep Matt L. explained no problem, we can roll it all back. Except, he did not want to get involved in having that happen, and We were required to pay the return shipping. If this is something that "Sometimes it just doesn't work." 8 X 8 should pay for the return shipping!
Frequently asked questions about 8x8
How is 8x8 rated?
8x8 has a 3.9 star rating with 9,479 reviews.
When is 8x8 open?
8x8 is open now. It will close at 5:00 p.m.