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8x8 Contact Center
About this business
I Highly Recommend 8x8 Contact Center - A+ Use Cases and Deployment Scope - 8x8 Contact Center has been our choice for internal and external communications for over 8 years. With COVID-19 we first needed to shrink and then greatly expand our number of employees. It's so nimble that we were able to add 200+ employees seamlessly and efficiently. In addition, we were able to use 8x8 Contact Center's platform to allow our full remote workforce to communicate via instant messenger and over video for both our one on one communicat... read more
8x8 Contact Center review - Inbound only Use Cases and Deployment Scope - I only have experience with inbound call centers. The 8x8 Contact Center is cloud based and nimble. The call center business hours scheduling and holiday setup is straight forward and can handle multiple future dates. Real world scheduling is about a once a QTR activity. The call routing to call center agents is flexible and can be updated by the agent making it "low maintenance" from an administrative point of view. Also has a dashboard, SLA's, and re... read more
The ups and downs Use Cases and Deployment Scope - 8x8 Contact Center is used [by] the entire company. It is convenient to have everyone on the same phone system, however, it is not convenient that not everyone has an 8x8 number which was a company decision due to cost. We are able to transfer calls straight to voicemail when someone is not available which is a really huge plus. Pros - Ability to keep record of anytime a number has called in -Easy interface to use -Easy to implement changes with a quick turnaround time -Expa... read more
8x8 in Customer Support Use Cases and Deployment Scope - 8x8 is used for all customer support calls in multiple states. It allows for monitoring and reporting through data analysis, listening to call records, reviewing call data reports, etc. It is also used for customer satisfaction surveys after the call. Pros - Shows user information. -Allows for data analysis. -Allows for listening to calls. -Call survey function. Cons - Data analytics are not intuitive and take a lot of knowledge to figure out. Likelihood to Recommend -... read more
8x8 Contact Center Use Cases and Deployment Scope - 8x8 Contact Center has been very helpful with troubleshooting issues and resolving problems. Our clients depend on their phones in order to keep their business moving smoothly and efficiently. 8x8 allows us to provide for our clients so that they can provide for theirs. 8x8 Support is typically fast and helpful. Pros - Response time. -Clear communication. -Understanding the root of the issue. Cons - Online articles Likelihood to Recommend - They are very helpful when I have... read more
Contact Center 8x8 Review Use Cases and Deployment Scope - It is being used to help China's whole region employees with HR related issues. Pros - Easy to use -Convenient. Can download on mobile -Nice report function Cons - Real time dashboard could include more parts -Connection highly relies on the network. Sometimes it's easy to lose connect[ion] Likelihood to Recommend - The WorkM couldn't be use independently, must be used with VCC. If we are not in the office the network will be restricted Most Important Features - Brid... read more
Good platform, alsways room for improvement Use Cases and Deployment Scope - Used across the whole organization as the primary phone system. Used primarily in the Contact Center for analytical and reporting purposes. It addresses the problem of server usage, being a cloud based solution, and gives us more user friendly reporting from our previous phone solution. Pros - report metrics Cons - Fewer small solution updates. Less frequent, larger bulk updates would be better. -If there was a way to consolidate all permissions and... read more
Great software for small projects. Good value for the price although several points can be improved. Use Cases and Deployment Scope - 8x8 Contact Center is currently being used by one of our customer service projects. We have around 20 agents using the Contact Center app and it is used to received customer calls and make outbound calls to them when necessary. Pros - Excellent routing for calls to reach the proper department -IVR setup and functionality -Ability to set up each user with specific skills to help customers -Reli... read more
8x8 Contact Center usage in a call center/sales environment. Use Cases and Deployment Scope - We utilize 8x8 Contact Center for every Account Executive in the company, as well as our customer and sales support staff. It is used to talk to our customers as well and communicate with each other, and is utilized not only in house, but from many of our employees who work remotely in our COVID 19 environment. It made the transition into a remote worker philosophy seamless, as the 8x8 platform can be used from anywhere without any ... read more
Frequently asked questions about 8x8 Contact Center
How is 8x8 Contact Center rated?
8x8 Contact Center has a 4.2 star rating with 381 reviews.
When is 8x8 Contact Center open?
8x8 Contact Center is closed now. It will open at 9:00 a.m.