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8x8 Contact Center
About this business
8x8 business VoIP helps you serve your customers better with mobile, flexible solutions that help you do business anywhere, anytime. From hosted VoIP business phone service and cloud-based call center software to unified communications, our services are easy to use, incredibly advanced and less expensive than traditional solutions. Ranked #1 hosted VoIP provider. Proven. Reliable. Secure.
8x8 Connected Us As One Office & Keep to our Slogan "Where You Matter" Use Cases and Deployment Scope - It is being used at Home Office and for other home based workers assisting with administrative duties and bookkeeping. It is very convenient since we are at different locations to be on the same system. One of them will be in another state and we can all still use same main number and transfer calls to each other. Pros - Saving on bill by having one provider no matter where we are all located. -The different options to hav... read more
8x8 VCC is a Solid solution that will take a Lot of your time to manage, but they can manage it for you for a price Use Cases and Deployment Scope - 8x8 [Contact Center] is our VOIP and CCAAS provider replacing our 10 year old ShoreTel on-site telecommunications system. Pros - Remote Agents -Call Routing/Scripting -All-IN-One solution -WebEx style Meeting Platform Cons - Chat Routing is limited, customers cannot route themselves based on prompts -API for 8x8 desktop client for better PCI compliance without workarounds -VCC a... read more
Awesome solution with a great savings Use Cases and Deployment Scope - I had to contact them for help with resolving an issue. Every time I reach out to the contact center they are extremely professional and always take care of my needs. We've been using 8x8 for almost 2 years now. Their service is AWESOME and it saved me a bunch of money vs what I was spending with my previous phone companies. I would recommend them to anyone! Pros - Professional -Courteous -Timely Cons - Navigation of the control center Likelihood to Recom... read more
8x8 has made my job allot easier Use Cases and Deployment Scope - We use 8x8 [Contact Center] cloud phone systems for our employees to manage their phone calls and messages from customers. Having a modern unified communication system increase our efficiency exponentially. Giving our clients the ability to text our direct office numbers is a huge benefit. Also the mobile and desktop app ensures that we never miss calls. Pros - Easy to setup -Easy to manage -Fun to use Cons - Be able to to have multiple devices for one extensi... read more
Always go the extra mile to help solve a problem. Use Cases and Deployment Scope - I use the 8X8 Contact Center any time I need to make a change to one of the user's accounts to update their current information. They are always more than happy to help and I can give them access to my computer so they can show me where to go and what to do in case I need to change things in the future. Pros - Change user information -Add or delete users -Problem solving Cons - Can take a long time -Sometimes hard to understand Likelihood to R... read more
8x8 Contact Center--an easy business solution compared to landlines Use Cases and Deployment Scope - Blanchard & Thomas has been using 8x8 Contact Center for our VOIP needs for more than three years. We use these phones for calling and consulting with our clients and intercom paging other employees within our company. The phones may not necessarily address a problem so much as it is an easy business solution for having phones for our employees versus using landlines, which can be more costly monthly. Pros - Providing solutio... read more
Great products and flexibility that meets are needs now and when we grow Use Cases and Deployment Scope - 8x8 [Contact Center] is being used across our entire organization. We have staff in Arizona, Illinois, and New York; all of whom work remotely or have the ability to work remotely. We hold weekly meetings with our staff on Mondays. On behalf of our clients, we hold meetings and interviews between them and potential employees. Pros - Connecting our employees -Flexible use for our staff (mobile, laptop, desktop, landline) ... read more
Great Contact Center Use Cases and Deployment Scope - The Contact center at 8x8 has been a humongous help on structuring how we want our office to work. From setting up call flows, to adding and changing users they're able to help me figure out what I need to work best for my company. We use 8x8 for phone and fax service and they provide great products and service! Pros - They know what they're talking about! Cons - Update is hard to work with Likelihood to Recommend - 8x8 is perfect for our smaller office environment 8x8 Co... read more
8x8 gives it to you straight Use Cases and Deployment Scope - 8X8 Contact Center is perfect for our company. We are able to use it for the entire copy, and being that everyone is working from home, it's so convenient. We are able to use the service via the desktop so no one is missing any calls or faxes. The customer service is always very helpful and knowledgeable of the service they provide. I would completely recommend 8X8 Contact Center to any company going into business, as they are very helpful with any transitions. We... read more
Frequently asked questions about 8x8 Contact Center
How is 8x8 Contact Center rated?
8x8 Contact Center has a 4.4 star rating with 317 reviews.
When is 8x8 Contact Center open?
8x8 Contact Center is open now. It will close at 6:00 p.m.