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8x8 Contact Center
About this business
8x8 business VoIP helps you serve your customers better with mobile, flexible solutions that help you do business anywhere, anytime. From hosted VoIP business phone service and cloud-based call center software to unified communications, our services are easy to use, incredibly advanced and less expensive than traditional solutions. Ranked #1 hosted VoIP provider. Proven. Reliable. Secure.
Contact Center 8x8 Review Use Cases and Deployment Scope - It is being used to help China's whole region employees with HR related issues. Pros - Easy to use -Convenient. Can download on mobile -Nice report function Cons - Real time dashboard could include more parts -Connection highly relies on the network. Sometimes it's easy to lose connect[ion] Likelihood to Recommend - The WorkM couldn't be use independently, must be used with VCC. If we are not in the office the network will be restricted Most Important Features - Brid... read more
Good platform, alsways room for improvement Use Cases and Deployment Scope - Used across the whole organization as the primary phone system. Used primarily in the Contact Center for analytical and reporting purposes. It addresses the problem of server usage, being a cloud based solution, and gives us more user friendly reporting from our previous phone solution. Pros - report metrics Cons - Fewer small solution updates. Less frequent, larger bulk updates would be better. -If there was a way to consolidate all permissions and... read more
Great software for small projects. Good value for the price although several points can be improved. Use Cases and Deployment Scope - 8x8 Contact Center is currently being used by one of our customer service projects. We have around 20 agents using the Contact Center app and it is used to received customer calls and make outbound calls to them when necessary. Pros - Excellent routing for calls to reach the proper department -IVR setup and functionality -Ability to set up each user with specific skills to help customers -Reli... read more
8x8 Contact Center usage in a call center/sales environment. Use Cases and Deployment Scope - We utilize 8x8 Contact Center for every Account Executive in the company, as well as our customer and sales support staff. It is used to talk to our customers as well and communicate with each other, and is utilized not only in house, but from many of our employees who work remotely in our COVID 19 environment. It made the transition into a remote worker philosophy seamless, as the 8x8 platform can be used from anywhere without any ... read more
8x8 Contact Center, Great Solutions with some 'Quirks' Use Cases and Deployment Scope - Our entire organization migrated from an on premise VoIP system to 8x8 Contact Center to solve many hurdles we faced, including the recent pandemic and how that changed the needs of the organization due to working from home. This solved our need for a more modern, cloud-based solution, and provided remote administration capabilities as well as multi-platform solutions for our users. Pros - 8x8 supports multiple platforms which made it eas... read more
Excellent service as usual Use Cases and Deployment Scope - Great experience as usual with 8x8. Contacted them yesterday to see if I could have a better voicemail solution--built in at no charge doing exactly what I wanted (a different message and menu for different times of day). Today I couldn’t configure it how I wanted so contacted the help department--within an hour they had walked me through the changes. - -We used to use a regular phone line--one line for calling out and one for receiving calls. Now we have two virtua... read more
8x8 Connected Us As One Office & Keep to our Slogan "Where You Matter" Use Cases and Deployment Scope - It is being used at Home Office and for other home based workers assisting with administrative duties and bookkeeping. It is very convenient since we are at different locations to be on the same system. One of them will be in another state and we can all still use same main number and transfer calls to each other. Pros - Saving on bill by having one provider no matter where we are all located. -The different options to hav... read more
8x8 VCC is a Solid solution that will take a Lot of your time to manage, but they can manage it for you for a price Use Cases and Deployment Scope - 8x8 [Contact Center] is our VOIP and CCAAS provider replacing our 10 year old ShoreTel on-site telecommunications system. Pros - Remote Agents -Call Routing/Scripting -All-IN-One solution -WebEx style Meeting Platform Cons - Chat Routing is limited, customers cannot route themselves based on prompts -API for 8x8 desktop client for better PCI compliance without workarounds -VCC a... read more
Awesome solution with a great savings Use Cases and Deployment Scope - I had to contact them for help with resolving an issue. Every time I reach out to the contact center they are extremely professional and always take care of my needs. We've been using 8x8 for almost 2 years now. Their service is AWESOME and it saved me a bunch of money vs what I was spending with my previous phone companies. I would recommend them to anyone! Pros - Professional -Courteous -Timely Cons - Navigation of the control center Likelihood to Recom... read more
Frequently asked questions about 8x8 Contact Center
How is 8x8 Contact Center rated?
8x8 Contact Center has a 4.4 star rating with 327 reviews.
When is 8x8 Contact Center open?
8x8 Contact Center is open now. It will close at 6:00 p.m.