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A-1 Self Storage
- Self Storage
- El Cajon, CA
About this business
Location details
1370 N Magnolia Ave, El Cajon, CA, 92020, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
I have been a loyal customer for many years and just received a rate increase of $45.00 a month. I am being told the rate increases are now after every 4 months for new renters and every 10 months for existing renters. With the current pandemic in place and inflation rates so high, I believe it is unfortunate and unprofessional for a storage company to demand a rate increase. I will be removing my belongings as soon as possible and do not recommend anyone to use their services based on the lack of concern for the impact on t... read more
Business response:
Shay, it appears that we have made some adjustments to your account but based on the timing I'm not sure if this review was before or after those adjustments. If you still have concerns feel free to reach out to me: dratliff@a1storage.com.
Really nice staff very helpful the place is very clean and good hours and a good price Jessica was awesome
Business response:
Robert, we strive for 100% satisfaction, and it is great to see you had such a positive experience at A-1 Self Storage!
This is a shout out to Tony and Patrick at A-1. I finally emptied my storage that I had since November of 2019. These two have been amazing when it came to answering all of my storage questions and needs. Even helping out by recommending someone to drill out and change our locks when we lost our keys after and out of state move. I'm going to miss you guys because I always knew that Tony and Patrick had my back.
Business response:
Robin, we appreciate your positive review about your recent experience with us!
This place is not only disgusting and they raise the rent more than the legal allowance each year, but they accidentally auction your belongings and are basically not held liable to any degree, as per contract.
Business response:
We're sorry to hear that you're dissatisfied, K B. We work hard to provide the best value to our customers through competitive pricing and by maintaining clean, convenient facilities. From time to time, we find it necessary to make adjustments to our customers' rental rates in order to keep up with the rising costs associated with providing top-notch service and a clean, well-maintained facility. Thank you for taking the time sharing your experience.
I came in urgent need of storage they helped me immediately quick easy and simple , I love this place , Jessica helped me she is angel
Great experience, easy process, really pleased. Thanks to Tony and Patrick.
Business response:
Harlan, thank you for your kind review; we are happy to pass along your comments to Tony and Patrick here at A-1 Self Storage!
Great service. Employees were very knowledgeable and helpful. Wish the units had lights.
Business response:
Jairo, thank you so much. We appreciate your honest feedback, as we are always looking for ways to improve!
Staff was super helpful, place is nice and clean, elevator for second floor a huge plus, and rolling carts available for free. Good prices and easy in and out location.
Business response:
Thank you so much for taking the time to share your storage experience with us, Mike. We'll be sure to forward your kind words to the staff.
Great customer service! Tony was amazing help! The storage unit was clean and dry! They have security cameras throughout the grounds and run 24 hours. Highly recommend!
Frequently asked questions about A-1 Self Storage
How is A-1 Self Storage rated?
A-1 Self Storage has a 4.7 star rating with 427 reviews.
When is A-1 Self Storage open?
A-1 Self Storage is open now. It will close at 6:00 p.m.