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A-1 Self Storage
- Self Storage
- El Cajon, CA
About this business
Location details
1370 N Magnolia Ave, El Cajon, CA, 92020, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
Just opening a new storage with this place and so far they gave me the best rates and 1 month free!!!
Business response:
Welcome to A-1 Self Storage, Mariana! Thank you so much for sharing your experience with us.
The service was super good, I like how they gave me all the info that I need. Thank you so much for you're help. I think this storage is the best that I could find.
Business response:
Elizabeth, thank you for your kind words and this wonderful review!
This is a great facility with a great staff. Clean, well maintained units. Easy access in and out. I would definitely recommend this place and would use them again. Centrally located in east El Cajon by the airport, convenient to main roads and highways. Not sure about rate comparisons, but certainly a quality facility. They deserve your business.
Business response:
Walt, your recommendation means so much to us and we're so happy to have earned it. Thank you so much for taking the time to let the world know about your positive experience. Have a great day!
Had a great experience at a1 storage Joe was very helpful to my needs. He was very friendly and courteous
Business response:
That is great to hear, Mark. We are happy to hear you found our staff to be so supportive. Thank you so much for taking the time to share your recent experience!
What a joke! The business manager Corina is just as terrible about customer service! I provided the info she asked for and I haven't heard a word from her yet! Now I know why Joe treats his customers the way he does. SMH
Business response:
Terry, I'm so sorry. I did not receive an email from you as requested in my earlier response, otherwise I would have sent your information to our Area Manager right away. I apologize for that. If you would still like to discuss your experience, I would recommend you contact Stella directly at 619-287-8873 ext. 128. She has received a copy of both your reviews.
No problems whatsoever. Gary was friendly every time we needed questions answered. Thorough with paperwork, fees, policies and expectations. On-line payments were easy and convenient. E-mail reminders timely and consistent.
Business response:
Thank you so much for sharing your experience, Luvlei. I'm sure that your kind words will brighten Gary's day!
Updating my previous review, this place used to provide five star service but if I could leave negative stars I would, they don't even deserve one. We went to pay our bill today and they upped our rent. Not only did they not tell us about this in our contract upon signing and opening a new storage unit, but they also didn't tell us or warn us about the rent going up until it was due? And when we asked about it and why they gentlemen working today was very matter of fact, lacked kind consumer service, and replied with "its in... read more
Business response:
I'm sorry to hear that you're leaving, Dani. We do send out notices about our rate increases, so we'd like to figure out what happened. I'd like to put you in touch with our Area Manager to discuss your concerns. Would you please send me your contact information? You can reply to me via private message, or email me at social@a1storage.com
Surviving a home remodel is not easy especially when it's the entire house! I've been taking packed boxes of kitchen goods, wall decoration, books, etc to my sisters house, my parents...anyone with extra space was getting a box or two! My neighbor recommended a storage company & called to get a quote on my behalf. First thing I did was looked up their yelp reviews then did my own search. A1 Storage had the most 5 star reviews so I called. Ashley provided a quote over the phone and offered to take my information so she could ... read more
Business response:
Hi Carrie, thank you so much for your positive comments about A-1 Self Storage! We're so glad that we were able to go above and beyond your expectations! We'll be sure to forward your kind words to Ashley, Gary, and Joe.
I checked out a few other storages places in the area but A1 storage ended up being the most cost effective and supplied units with adequate space for my needs. The customer service was exceptional and they answer every question I threw at them 5/5.
Business response:
Welcome to A-1, Norman! Thank you so much for sharing your experience with us. Be sure to let us know if you need any further assistance with your new storage unit.
Frequently asked questions about A-1 Self Storage
How is A-1 Self Storage rated?
A-1 Self Storage has a 4.7 star rating with 427 reviews.
When is A-1 Self Storage open?
A-1 Self Storage is open now. It will close at 6:00 p.m.