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A-1 Self Storage
- Self Storage
- Oceanside, CA
About this business
Location details
1783 Oceanside Blvd, Oceanside, CA, 92054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
Billy was awesome and so helpful! Prices were fair and he got me set up with a storage unit promptly. I would definitely recommend A-1 storage to others. Thanks Billy!!
Business response:
You're welcome, Eileen! I appreciate that you've taken the time to share your storage experience with us. I'll be sure to forward your kind words to Billy.
We used this storage facility for the 7 months my husband was deployed and I left the state. We had no issues with the facility. It is clean, friendly, convenient hours, and safe. I came home to no issues and everything was as I left it.
Business response:
Thank you for sharing, Cheyenne! We value your business and appreciate that you took the time to share your review.
I teased Billy about all the great reviews he gets on here but I do understand why. He was very friendly and helpful. Also Tracy from A1 on El Camino and oceanside Blvd was very friendly and helpful. (FYI the one with Billy further down oceanside Blvd is cheaper. That's where I decided to rent.) This company knows how to hire lol. The units are clean and the size should be perfect. And they are open on Sundays if you need help with anything. I like that.
Business response:
Thank you so much for taking the time to share your experience with us, Karen! We'll be sure to forward your kind words to Billy & Tracy.
Second time renting a unit from this place and a year later they still remember me! Even if it was a simple search for them to see if I'd previously rented, they know how to make your experience personal. Customer service consists of the 10 minutes of filling out the papers and the rest of the A1 experience is on the grounds. Very clean and spacious with good visibility of all the activity within the gates. Feels safe.
Business response:
Thank you so much for sharing your experience with us, Kevin!
***Update: I dropped my rating from five stars to one because I haven't even been using A-1 Storage for a full year and they already raised my rent by $15. In-store rep advised me that A-1 is "rent raise happy" and will probably raise my rent $15 every year. Of course, they leave that detail out when you're renting initially probably realizing that most people don't want to deal with the hassle of moving their stuff once their settled in. You've been warned. Original Post: I'm six months into my storage lease and have had a ... read more
Business response:
We're sorry to hear that you're dissatisfied. We work hard to provide the best value to our customers through competitive pricing and by maintaining clean, safe, and secure facilities. Your original monthly rate is not guaranteed for the life of your rental with A-1. From time to time, we find it necessary to make adjustments to our customers' rental rates in order to keep up with the rising costs associated with providing top-notch service and a clean, secure facility.
Billy was absolutely awesome to work with! He got us in and out in no time and helped us through every step of the process. He was very accommodating of our situation and we felt he genuinely cared about how our move in went. Great job!
Business response:
Great to hear, George! We'll be sure to forward your kind comments to Billy.
I haven't had a chance with using the facility but I do have to say I didn't appriciate Billy just hanging up on me after I asked if it was them that had a deployment special. He did say they offer military 5% discount, I said politly alright thank you (im calling other places as well to see which fit is best for us) and he just hangs up. A no problem would have been better costomer service. A-1 off my list..
Business response:
I'm so sorry to hear about your experience, Lizzy. I have forwarded your comments to the location's Area Manager. We strive to offer the best service around, and it sounds we fell short when you called.
Seemed like a nice facility, the staff was friendly, but they are bribing customers for reviews :/ not cool. Can't trust anything anyone says.
Business response:
Thank you for your feedback, Julie. Rest assured it is not our company policy to bribe any of our customers for reviews! Would you please email specifics to social@a1storage.com? I would really like to get to the bottom of your concern.
BIlly and Steve take the stress out of renting a storage unit. They are so very friendly, accommodating, helpful and answer all my questions honestly and eagerly. I am with a women's organization that we are constantly upgrading and using our unit to store our event items. Each time Billy and Steve have guided us through a smooth transition offering us ideas and solutions. It is such a relief to have a trusting relationship and know your items are safe and easily accessed. I high,y recommend A-1 self storage and know you wil... read more
Business response:
Great to hear, Trish! We value your business & appreciate that you've taken the time to share your experience! We'll be sure to forward your kind comments to Billy & Steve.
Frequently asked questions about A-1 Self Storage
How is A-1 Self Storage rated?
A-1 Self Storage has a 4.8 star rating with 557 reviews.
When is A-1 Self Storage open?
A-1 Self Storage is closed now. It will open at 9:00 a.m.