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ABC Nissan
- Car Dealers
- Phoenix, AZ
About this business
Location details
1300 East Camelback Rd, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Phillip was rude. Oil change took 3 hours
Business response:
Your concerns are noted, and we understand your frustration. We take your feedback seriously. Your experience does not reflect the level of service we strive to provide our customers. We would appreciate the opportunity to discuss this matter further with you. Please contact our Service Director, Nicholas Wade, at 480-428-4623 so we can address your concerns directly.
Poor service when the service department doesn't even acknowledge you when you take your vehicle to get serviced and just for a oil change and a tire rotation, it took approximately four hours to complete on a non-busy day. I will no longer be taking my vehicle to be serviced there even if I bought it there. I will take it to a different Nissan dealership.
Business response:
We value your input and understand your frustration. Your concerns are important to us. We would appreciate the opportunity to discuss this further and work towards a resolution. Please reach out to our Service Director, Nicholas Wade, at 480-428-4623 so we can discuss how to better serve you moving forward.
Price not given appropriately
Business response:
We take your feedback seriously regarding the pricing information you received. We understand how important it is to have clear and accurate pricing details when making decisions about your vehicle's service. Your feedback helps us improve our processes. We want to ensure all customers receive transparent and comprehensive pricing information. Please reach out to our Service Director, Nicholas Wade, at 480-428-4623 so we can discuss your specific situation and provide you with the detailed pricing information you need.
180$ to get no more information than Autozone gave me for free. No ground points cleaned, or electrical connection cleaning for an obvious electrical problem. Design of the electrical connections on this vehicle are HORRIBLE. Nearly all electrical main connections are located right NEXT to the battery. most corrosive area on the car.
Business response:
We are concerned to hear about your experience with our diagnostic service, and we understand your frustration. We would appreciate the opportunity to discuss this matter further and address your concerns directly. Please contact our Service Director, Nicholas Wade, at 480-428-4623 so we can work toward a resolution.
I waited 4 hrs while my car suspension (shocks/struts) was checked. Nothing bad was found. After that and driving away from your facility i noticed my passenger airbag light will not turn off. I did not drive back to have it checked but i have a bad feeling. After all you dont need 4 hrs to test drive.
Business response:
We understand how concerning it can feel when a new issue arises after a service visit, and our intention is always to provide thorough and reliable inspections. Our goal is to address concerns efficiently while keeping customers informed and reassured. Feedback like yours helps us reflect on timing and communication during service appointments. Please reach out to our Service Director, Nicholas Wade, at 480-428-4623 so we can assist with your vehicle and address your concerns.
Took over a week and two more in person visits to get a paper or digital receipt after trading in my still very nice condition newer Altima.
They can't found the problem of my truck
They need to pay more attention to the customers cars used or new vehicles and have them ready for sale
Business response:
Your feedback is invaluable to us. We recognize that having every vehicle properly inspected and sale-ready is essential to providing the quality experience our customers expect. Your comments about attention to detail with both pre-owned and new inventory help us identify areas where we can improve our processes. We take these concerns seriously and will work to ensure our vehicles meet the high standards you expect. Please contact our Customer Service Director, Emily Hunter at 877-360-7805 so we can discuss your experience... read more
Customer service was terrible. Took forever. Not a good experience
Business response:
We are disappointed to hear that your recent visit did not meet your expectations. We understand your frustration, and your feedback is valuable to us as we work to improve our customer service standards. We would appreciate the opportunity to discuss your concerns further. Please contact our Service Director, Nicholas Wade, at 480-428-4623 so we can address these issues directly.
Frequently asked questions about ABC Nissan
How is ABC Nissan rated?
ABC Nissan has a 4.2 star rating with 7,369 reviews.
When is ABC Nissan open?
ABC Nissan is open now. It will close at 9:00 p.m.