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ABC Nissan
- Car Dealers
- Phoenix, AZ
About this business
Location details
1300 East Camelback Rd, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Came for a 59.99 oil change which they were promoting, got charged 82.5 before tax, 100% scam.
Business response:
We understand how important pricing transparency is, and we want to make sure you feel confident in the value of our services. If there was any misunderstanding regarding the promotion or additional charges, we would appreciate the opportunity to clarify. Please reach out to our Service Director, Nicholas Wade, at 602-200-5005 so we can go over the details and address your concerns.
When we bought the vehicle at ABC Nissan they promised us free service for 2 years, but now they say that it was only 2 services. That makes me feel bad because they promised something that they are not doing now.
Business response:
We understand how frustrating it can be when there is a discrepancy between what was promised and what is being offered. We strive to honor all agreements made at the time of purchase, and we'd be happy to help clarify the warranty terms for you. For more specific details or assistance, please reach out to Emily Hunter, our Customer Service Director, at 877-360-7805.
Car brought in late Friday for leaking battery. Said they would work on it Saturday. I called Saturday since I had not heard anything. Told that they were waiting for info from Nissan on how much replacement cost would be. Called Monday at 12, left vm with advisor. Tues called again vm with service mgr and advisor. Finally got advisor and was told Nissan hasn't called back for warranty price & I could pay for entire cost. Asked for number to Nissan to see what hold up is. Filed a complaint. Was called at 445p that car would ... read more
Business response:
We understand how frustrating it can be when your vehicle isn't repaired promptly, especially for something as critical as a battery replacement. We regret the challenges you faced with communication throughout the process and the inconvenience of needing to borrow a car to get to work. Our goal is always to provide efficient and thorough service, and it's clear we fell short in meeting your expectations. To ensure we address your concerns, we encourage you to reach out to our Service Director, Nicholas Wade, at 602-200-5005... read more
Be careful and be warned of shady employees at abc nissan. Never again will we buy a vehicle there. The finance guy that did our paperwork's was the worst! Make sure you read the contract. He did something fraudulent that we caught and took me a a few weeks to be taken off. Do a research.
Business response:
It's disheartening to learn that your visit did not meet expectations and that you encountered issues with the finance process. Transparency and integrity are values we hold in high regard, and we regret that your experience did not reflect that. We would like to investigate the matter further and ensure that appropriate actions are taken. Please contact Emily Hunter, our Customer Service Director, at 877-360-7805 to discuss this in more detail.
The car that I bought was not what expect what they told me Cell person didn't answer calls after I bought it
Business response:
We understand how disappointing it can be when a vehicle does not meet your expectations, and communication falls short after the purchase. We are committed to addressing your concerns and ensuring that your experience improves. To discuss this matter further, please reach out to Emily Hunter, our Customer Service Director, at 877-360-7805.
I cannot start my car but My battery is only about 1 year old. They did not check the code and just replaced my battery and did some maintenance for total about 700 bucks. About 3 days later I cannot start my car again. This time they checked the code and found something wrong with the brake. Nothing wrong with my battery at all. They repaired finally but cost 140 again. They should check the code to check what is wrong not just replace my battery
Business response:
We understand how frustrating it must have been to face the same issue after replacing your battery. Thorough diagnostics are essential, and we regret that this wasn't resolved on the initial visit. Your feedback is invaluable, as it helps us ensure a better process for addressing issues efficiently the first time. We'd like to discuss this matter further to ensure your concerns are fully addressed. Please reach out to our Service Director, Nicholas Wade, at 602-200-5005.
Everything about this place is horrible. They're liars who like to scam people out of their money. Do not go here!
Business response:
Your comments about dishonesty and unsatisfactory service are alarming, as they do not align with the standards we strive to uphold. To address your concerns directly and work toward a resolution, we encourage you to contact Emily Hunter, our Customer Service Director, at 877-360-7805.
My vehicle has been repeatedly misdiagnosed and in repair over 30 days (and counting) in the last 6 months. A loaner vehicle is available at times which is helpful. I certainly had hoped that my vehicle would be treated well and repaired properly initially.
Business response:
It's clear that multiple repairs over an extended period can be frustrating, especially when initial expectations for quick and effective service aren't met. We want to ensure that the attention your vehicle receives moving forward fully addresses these recurring concerns. Please reach out to our Service Director, Nicholas Wade, at 602-200-5005, who can look further into your vehicle's service history and offer direct support to achieve a resolution that restores your confidence in us.
Still waiting over 2 weeks for parts to complete the repair.
Business response:
We understand how frustrating it must be to be waiting this long for parts, and we appreciate your patience. Ensuring repairs are completed efficiently is very important to us, and we're sorry to hear about the delay you've experienced. For further assistance, please reach out to our Service Director, Nicholas Wade, at 602-200-5005. He'll be happy to provide you with more information on your repair and work to get this resolved as quickly as possible.
Frequently asked questions about ABC Nissan
How is ABC Nissan rated?
ABC Nissan has a 4.2 star rating with 7,369 reviews.
When is ABC Nissan open?
ABC Nissan is closed now. It will open at 8:00 a.m.