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ABC Nissan
- Car Dealers
- Phoenix, AZ
About this business
Location details
1300 East Camelback Rd, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
I came in for an oil change. Upon reviewing the charges I noticed there was a 19.99 tire rotation charge when I asked the service advisor he stated they had completed this service. I reminded him I did not request the service, he said he would remove it which I appreciated. I pressed asking him to confirm whether a rotation had been completed or not. His response was yes. I asked if he could indicate the order of which the rotation occurred to which he replied the guys are experts and they would have done it to specification... read more
Business response:
Your feedback is invaluable to us, and we understand your frustration. We take situations like this very seriously, as clear communication and honest service practices are fundamental to building trust with our customers. We would appreciate the opportunity to address this matter directly and ensure this type of miscommunication does not happen again. Please contact our Service Director, Nicholas Wade, at 480-428-4623 so we can discuss this situation further and restore your confidence in our service department.
Not fully inspected. Didn't do everything they said they'd do.
Business response:
Providing thorough inspections and completing all promised work is very important to us, and it's clear we fell short in this instance. Please contact our Service Director, Nicholas Wade, directly at 480-428-4623so he can address your concerns personally and ensure any incomplete work is promptly resolved.
We came here for a part recall and when we showed or for the premade appointment they said they didn't have the part. We tried again a month later, and when we showed up for that appointment the mechanic that works on that part wasn't there. So we rescheduled for the next week. Each visit we received a laundry list of "needs immediate attention", but never the same list. Their response was "depending on the tech"... well if there is an issue, there is an issue right? Doesn't make sense and is a total racket. Wouldn't trust t... read more
Business response:
The concern about receiving different lists of recommended services from different technicians is completely understandable. While inspections may vary slightly, it is our responsibility to provide consistent, transparent, and trustworthy information every time. This review has been shared with our leadership team, and we would appreciate the chance to discuss the situation further. Please reach out directly to our Service Director, Nicholas Wade, at 480-428-4623.
Would've been zero stars if I could they are very pushy salesman gott me into something I can barely afford promised me all sorts of luxury they're friendly until the deal is finalized then comes the extra nonsense
I went for routine maintenance twice and both times something happened to my car as soon as I left dealership. I did over hear manager tell staff to push repairs.
You get scammed if you buy a vehicle from this store. They bait and switch you on your contract and vehicle you get talked into
Horrible I will never ever go back to that dealership again they baited and switched me is what I was told by another Nissan dealer. Horrible place don't go to this dealership ever. I write to the customer service person and still they have not responded to me. I bought a car a year ago and it didn't pass emissions because the OBD Sensor was tampered with. That dealership passed it knowing that it wouldn't pass again and sold it to me anyway. Then when trying to talk to the DM. They state he's busy or somewhere else. Couldn'... read more
They will pressure you into buying at used car at full price of a new car. They also had me lie to the credit lender in order to try and get it approved. I am a mental disable person and once I realized what they was doing they said it's nothing that they can do until I have it for a year. They know I just had a baby so I needed a car so they made it seem like they gave me a great deal but still added additional charges so my 5000 down made no difference in my financial situation
Unexpected waiting time and what they recommend you for vehicle that is not always right.
Frequently asked questions about ABC Nissan
How is ABC Nissan rated?
ABC Nissan has a 4.2 star rating with 7,369 reviews.
When is ABC Nissan open?
ABC Nissan is open now. It will close at 9:00 p.m.