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Alexander's Restaurant & Wine Bar
- American
- Hilton Head Island, SC
About this business
Location details
76 Queens Folly Road, Hilton Head Island, SC, 29928, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 5:00 p.m. to 9:00 p.m. | |
| Tue | 5:00 p.m. to 9:00 p.m. | |
| Wed | 5:00 p.m. to 9:00 p.m. | |
| Thu | 5:00 p.m. to 9:00 p.m. | |
| Fri | 5:00 p.m. to 9:00 p.m. | |
| Sat | 5:00 p.m. to 9:00 p.m. | |
| Sun | 5:00 p.m. to 9:00 p.m. |
Our food when it finally arrived was delicious…unfortunately,our reservation was at 6:30 and we never received our dinners until after 8:00☹️Felt badly for our server as she worked very hard to do many jobs and clearly needed more assistance..not sure where breakdown occurred? Too many reservations? Not enough help in kitchen? Not enough wait staff? Have eaten here many times and never encountered this and have always had great meals!!!
Business response:
Hello Anonymous and thank you for the feedback. We certainly apologize that we did not meet your expectations during your recent visit with us, but sure hope you dine with us again in the future so hopefully we can get back on track. If you would like to discuss this experience further, please reach out to Honey at your earliest convenience. Thank you.
Have eaten here before and it was good. This time- not good they forgot our food, they had to microwave the food. steak was very tough. Rissoto was mush. Salmon was good and so was the burrito appetizer.
Business response:
DanielW we are sorry to hear of your poor experience here. If you wish to discuss anything further please contact the manager
We had high hopes but it’s hard to recover from an overcooked steak, (server never came back to check and see how the food was or I would’ve sent it back) and the only thing that could’ve made up for it was a glass a cab to wash it down but I also never got that from our server, (hostess brought it after she finally checked on us.) It was an overall disappointing experience.
Business response:
We are very sorry to read that we didn't meet your expectations with your visit.
Service was good until a diner noticed food stuck on their wine glass when it was delivered. They asked for a new glass. After that, the waiter’s attitude and attentiveness took a noticeable change for the worse. Calamari in the seafood pasta was overcooked as was the pork chop. Disappointing!
Business response:
redako we are very sorry to hear your experience was not up to par. Thank you for making us aware
The service was great. The salad special had wilted greens with whole pistachios and blueberries plopped on it, with dressing on the side. I ordered the seafood pasta and it was swimming in a very rich, heavy cream, almost like a soup. The seafood part was good and plentiful but too way too cheesy and creamy and the pasta soft and overcooked due to the hot cream. Also, there are no alcohol free options on the menu, except one beer. When I asked the waitress she said it was a wine bar and ran off a list of sugary drinks from ... read more
Business response:
Hello Cathys and thank you for the feedback. Your sentiments will be shared with the team with the hopes of improving for your next visit. Have a wonderful day.
Business response:
FionaG we are sorry to see that you didn't enjoy your experience with us. If you wish to discuss anything further please contact Honey the manager
We live on the island and Alexander's has always been one of our top 5 go to places. Last night was very disappointing. The service was horribly slow almost disinterested. The meal took almost 2 hours without dessert. The food quality was not up to the usual standard either. I used to always get the lobster/filet combo at $52-$55 even a few months ago and now it is $76? Understand inflation but that was disappointing. It was a birthday dinner and we received no acknowledgement. We WILL BE BACK but this is longer a go-to rest... read more
Business response:
KenL sorry to hear we didn't meet your standards. We do hope you come back and if you feel you need to discuss anything further please contact Honey the GM
Business response:
Hello Jeff. It looks like we did not meet your expectations during your recent visit to Alexanders, so if you would like to discuss your experience with one of our managers, please reach out at your earliest convenience. Thank you.
Frequently asked questions about Alexander's Restaurant & Wine Bar
How is Alexander's Restaurant & Wine Bar rated?
Alexander's Restaurant & Wine Bar has a 4.5 star rating with 10,356 reviews.
When is Alexander's Restaurant & Wine Bar open?
Alexander's Restaurant & Wine Bar is closed now. It will open at 5:00 p.m.