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All About Plumbing - Mills River
- Mills River, NC
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Location details
5521 Old Haywood Rd, Ste 1, Mills River, NC, 28759, United States
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<p>I am very disappointed the owner would not guarantee their work. Two weeks after a sewage line was supposedly cleared, the same lineblocked again, causing sewageto back up into my house.. The owner said he would not send an employeeout atno cost because he didn't know what had gone down the line since the employee was there. I feel that the first time the blockage waspushedfurther down the line, not clearing the line. Now I am dealing with sewageback up in my house a second time. And I will have to pay another plumber to ... read more
Business response:
I am very sorry for the misunderstanding. I did offer to send a technician out to review your drain line at no charge. We never have a trip charge or service fee. As we discussed I can not warranty the drain line stoppages because at the time of service we completed a camera inspection of your drain line (at no additional charge) and we found that your septic tank is full. The sewer camera can not see through the waste water that is sitting in your drain line and we need to pump your septic tank so that we can properly perfo... read more
I called All About Plumbing and another firm for quotes to repair a broken sewer line. Another company had cleared the line but found roots and a broken pipe. They had promised an estimate, but after 4 days had not responded. All About Plumbing cameout very quickly and spent considerable time looking at the site and trying to determine the best and least costly way to make the repair. <br /> The house is on a slope and the break was in a confined space, just as the pipe exited the side of the house, about 6 feet down. There ... read more
Business response:
Thank you for taking the time to review our service. I am very sorry to hear that you are not pleased with your free estimate. We do pride ourselves in offering prompt, professional service and when you called you were not getting that from the other firm you had contacted. We sent our technician out to review your job and write up a free estimate to replace your main sewer line. As a company we only offer complete plumbing repairs that we know will fix your problem right the first time. We do not offer quick repairs that wi... read more
At first the person that came out could not even quote me because he said he had never seen that type before (Kinetico brand). I am friends with the owner of the company out of Raleigh and we have purchased 2 systems from him in the past. He is very helpful and willing to instruct and offer installation assistance to others regarding the Kinetico brand. The person from All About Plumbing did not want to speak to him. He left and said he would have to talk people at the office before he could quote. He came back shortly there... read more
Business response:
I am very sorry that you had a poor experience with us. We are filter specialists and we are highly recommended by most major filtration manufacturers. Your filter system isn't a common filter and the manufacturer is not stocked or installed in this area very often. We pride ourselves in always knowing exact how to work on each product before we start. This is why we had to take some time to become familiar with this particular system/ brand. I am sorry that my technician did not communicate that very well to you. The quote ... read more
Called about slow draining disposal, service within 1 hour. Richard came out on a Sunday - very pleasant and helpful
Business response:
Thank you for your kind words. We attempt to offer quick service to any plumbing need. As a service based business we like to put our customers schedule first. Let us know if you have any other plumbing needs. Caleb Wilson, Operations Manager
I called in the morning and they said they could have someone come out around 9. At a few minutes before 9, the plumber arrived. He discussed the options for unclogging the toilet and wrote up a price. If the first step of the process did not work, he explained that the toilet would then need to be taken out, which would involve more money. Luckily, the router he brought unclogged the toilet, and the whole process took about 20 minutes.
Business response:
Thank you for taking the time to review our service. We appreciate your business and your review. We look forward to helping you in the future.
Fine. I gave you all the details shortly after the service was performed. You then started to bug me for a review. I did the whole review over again. You then sent me an email saying I couldn't review the same service again. STILL, I keep getting requests to review ALL ABOUT PLUMBING. PLEASE STOP
Business response:
Thank you for taking the time to review our service. We appreciate your business and your review. As a service based business we look forward to reviews of our service so we might serve our community better. I hope that you will give us a call for any future plumbing needs that you may have. Thank you again
Serviceman showed up on time. Reviewed entire situation, Plumbing pipe runs and traps, investigated main floor plumbing. <br /> Showed utmost concern for saving the customer money... while still giving professional remedy to problem(s). <br /> Even gave us a free sewer pipe piece... to make sure no sewer gas was coming into home! Overall... I'd recommend this company to anyone! J. Taylor <br />
Business response:
Thank you for taking the time to review our service. We appreciate your business and your review. As a service based business we look forward to reviews of our service so we might serve our community better. I hope that you will give us a call for any future plumbing needs that you may have. Thank you again
The technician could not unclog the line but charged me anyway. Also, I felt like instead of offering a permanent fix I got a sale pitch for more expensive services: jetter and camera diagnostics. I already had the hydro scrub done by Mr. Rooter which they claimed would solve the problem. It did not. After a lengthy explanation with the owner I finally got an estimate to replace the entire line. It was $6100, which according to them could not be done without cleaning the pipes and running the camera through first. I was told... read more
Business response:
I am very sorry for your unpleasant experience. We try to resolve all issues properly and fix them permanently. To properly give you an estimate we must camera your sewer line. This allows us to inspect and measure the distance and depth of your sewer line. Each sewer line is different and without an thorough inspect we can not give an exact estimate. The sewer line must be cleaned for the camera to inspect your line. This is why we must first use our hydro jetter to clear the blockage. We did offer to credit all expenses ba... read more
Performed work well - satisfied with quality of work Only problem- they cut electric line to exterior light standard when they installed underground soil line. They said they would reconnect it but after 4 follow up calls the work remains uncompleted. Very disappointing.
Business response:
[member name removed], I am very sorry for this issue not being resolved. We did hire a licensed electrician that told us he fixed the problem. I will be looking into this matter immediately. We have made multiple trips to the home for your daughter and it has not been mentioned. I am sorry for the mix up but this problem will be resolved. Thank you for taking your time to review our service. We try to serve our community the best that we can. Please don't hesitate to call if you have any future concerns.
Frequently asked questions about All About Plumbing - Mills River
How is All About Plumbing - Mills River rated?
All About Plumbing - Mills River has a 4.8 star rating with 3,587 reviews.
When is All About Plumbing - Mills River open?
All About Plumbing - Mills River is open now. It is open 24/7.