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Allied Outdoor Solutions
- Contractors
- Grapevine, TX
About this business
Location details
1701 W Northwest Hwy, #100, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
DO NOT USE THIS FIRM! We had planned to have AOS's carve stone product applied to our patio. Unfortunately, a family issue came up and we had to cancel the project. We have now contacted Chad Turner at AOS FOUR times to refund the deposit and he has not. Each time, he has assured me he'll make the refund, but after over a month of phone calls, AOS has not refunded our money. AOS's actions look more like a company that is a scam outfit (or unable to make payroll), instead of one committed to good customer service. Fortunatel... read more
Business response:
Frank, We're really sorry for the confusion, and, as you know, working to get this situation straightened out. You'll have your deposit returned as soon as our processing company releases the funds. We've never had any intention of keeping your (or anyone's) deposit in the event of a cancelled project. We'll continue working with you until this situation is resolved. It's certainly hard to hear you question our integrity and I can assure you we work extremely hard to treat our customers with respect and handle our interacti... read more
Hired to do our pool deck (carvestone) and to replaster our pool. While the workmanship is very good, the lead managers on each portion of our project were condescending, patronizing and unable to communicate in a timely manner. We were told multiple things about when our project would start, only to have crews show up unannounced and start to demolish our yard. We were told we were responsible for our pool lights ($1000 each) only to have them (again unannounced) show up and remove the lights from the pool and leave out ... read more
Business response:
Michelle, We are disappointed to read the review of your interactions with our team members. We strive for great customer service and, while it was certainly not our intent, we want apologize for how we were received. At this point, Chad Turner, our Director of Operations for your area, has reached out and is working with you to ensure that this project finishes well. Please feel free to reach out to our office with any future questions or concerns!
Just received a call from their office and they are cancelling my contract for work to be done. Seems the sales person made a mistake when he come out, looked at the project and quoted us a price and they felt they just could not absorb the additional cost for the project that we were quoted and signed the contract for, so I was offered a $50 gift card (which I declined) and we parted ways. I will not recommend this company.
Frequently asked questions about Allied Outdoor Solutions
How is Allied Outdoor Solutions rated?
Allied Outdoor Solutions has a 4.2 star rating with 540 reviews.
When is Allied Outdoor Solutions open?
Allied Outdoor Solutions is closed now. It will open on Monday at 9:00 a.m.