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Allied Outdoor Solutions
- Contractors
- Grapevine, TX
About this business
Location details
1701 W Northwest Hwy, #100, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Unfortunate that google does not let you give negative ratings. Run ( do not walk) away from this company as fast as you can. It was a nightmare to deal with. I saw a very colorful Ad in homemag and contacted this company to build a water cascade for my pool. Sales guy was all chatty and painted a good picture. We wanted to do two projects with them (water cascade for our pool and carvestone for pool deck and our patio). Luckily we just signed up for water cascade as we want to see the quality and timeliness of this compan... read more
Business response:
Mr. Gottumukkala, First of all, we're so very sorry for any inconvenience. This time of year can present scheduling challenges, but we certainly could have done a better job in this case and have recently expanded our scheduling department to help address the issue. Please accept our sincere apologies. Secondly, I do believe that we are completely finished out there at this point. If there is anything further that we can assist you with, please call the office and ask for Chad Turner, 214-770-0205.
To add to my experience the company refused to refund all or part of my deposit, stating that they had spent more than my deposit on the partial tear out they did. Let me explain the tear out which involved removing tiles and grinding down the surface ready for the carvestone. Day 1 :2 people came ,one with a hammer and chisel the other to carry away debris. No Luck the tiles would not budge .Day 2: the guys came back with a machine but that would not work either Day 3: the guys came back with a jack hammer with a very small... read more
Initial impression was great. The sales rep Brent and I agreed that we will do an extension of the patio with foundation drip reroute, carvestone overlay(will talk about this "special" overlay later on in this review) on the existing patio and the new patio to make it look like one continuous floor, a pergola with cover and a kitchen, with no appliances, just masonry (the plumbing of sewage, h/c water and gas to the site of the kitchen was already complete when the house was built, so NO underground plumbing needed), they w... read more
Business response:
Mr. John, We put you in a terrible position. As you know, we entirely mis-estimated a portion of your project. It was a mistake, and we alerted you of this the moment we knew. We gave you some options. One of which was doing that portion of the project at a "break-even" for the company. You, and understandably so, did not want to move forward with that portion. While we are sorry for the actions of one of our Directors, we do take integrity quite seriously. It is part of our DNA at Allied. We do not mislead our cust... read more
I am extremely disappointed and frustrated with the customer service. I called a week ago for an appointment and they were booked until May 2nd, which was fine. Then a day or two later they called because they had a change in the schedule, so they could come earlier April 30th. Both my husband and I had to rearrange our work schedules to be there for the appointment. Unfortunately, we had some bad weather last night with tornado sirens, heavy rain, and damaging winds. The gentleman called me and said it was bad from wher... read more
Business response:
Amanda, We appreciate you reaching out to receive a quote from our company. During this busy time of year we are currently booking our estimates one week out and we always try and move people up when possible. We reached out and let you know of an appointment that came available two days earlier and at that time you were very excited to move sooner. Unfortunately, the weather was not in our favor. Our consultant let you know that due to the tornado sirens and advisement of local officials he needed to seek shelter from t... read more
I decided to go with Allied outdoors for out backyard and front driveway Carve stone project. I also asked them to cover my patio with perforated sheet. Paper work was signed in Mid October 2018 promised for the work to be finished by December15-20. The problem started with follow ups for different project managers to call and show up. Once I heard from the project manager, I figured that person who soled the service to me did not measure the carve stone area properly (off by a few hundred sq ft.) That meant going back and f... read more
Business response:
Satvik, We appreciate your feedback and your business. It sounds like there was a moderate amount of confusion and misunderstanding. That is entirely on us. As a company, we believe that our initial consultation with our customers is bar-none the best. However, we fell short here. Please accept our sincere apologies. We look forward to any opportunity to work with you in the future.
We contacted this company when we thought we were going to move to another city. They gave us a an estimate, and we decided if we were going to move that we wanted to have a cement patio. Sometime had passed and they continue to contact us. I tried to have another few people come out to lay down some flagstone, but it seem to fall through. When we did not move, we decided to go with the cement patio because of a moisture problem. The crew came out to look at the property, they said they would be in contac... read more
Business response:
Cheryl, Thank you for taking the time to let us know of your experience. We do offer both a carved overlay product and stamped concrete. Upon our initial visit our consultant did quote you both options but the contract was ultimately signed with the stamped concrete price listed and notated. Additionally, during our pre-construction meetings the project managers always review the full scope of work and provide options for stamp and color choices. We are not sure where the confusion between products occurred but we will u... read more
We had Allied Outdoor Solutions out to our home to get an estimate on a brick patio. They spent about 45 mins measuring, going over options, and showing us other projects they had finished. We were given a written quote of $4,000 and told the offer was good until the end of the week. We attempted to contact the company several times to provide a counter offer to them, but they would not respond to email, text, or phone calls. As the week drew closer to the end, they finally got back with us and stated the estimate was no... read more
Business response:
Hi Jay, Thank you for calling us to request an estimate on your project. What you were left with was the proposal and was not agreed upon, signed or any deposit given. We apologize that it took us a couple days to reply with an updated quote as our project consultant was in and out of the office over that time. If you have any questions in the future please feel free to reach out to the director that you spoke with on Friday and we would be happy to assist or answer any questions in the future.
I don't even know where to begin... but I guess I will start with, I wouldn't recommend this company to anyone. We had planned to use Allied to expand our current patio and cover with carvestone, as well as add a pergola. We signed the contract back in July after meeting with several different companies, reading tons of reviews online, and checking with the BBB. We were told that they were booked out until November, and they would be in touch. Between July and November, we had our project consultant changed 3 times. Each tim... read more
Business response:
Kimberly, Thank you for taking the time to let us know of your concerns regarding your recent project. We understand that there was a change in the project management and apologize for the miscommunication resulting from this. When we offered to rework the area, you elected to forgo any further work and we gave you a discount due to our mistake. We apologize that we did not achieve the high-standard of customer service that we hold ourselves to and will take this opportunity to learn and grow from this experience. We wis... read more
Where do I begin? Working with this company has been a mess. I signed a contract to build an aluminum pergola at the beginning of July. After meeting with the "project manager" about 8 weeks later, we discussed color options and expectations. He admitted to being rather new and inexperienced with these types of projects which didn't instill much confidence. I understand we have all have to start somewhere so I gave it a chance. Miscommunication between him and his contractor resulted in the project to be rescheduled 3 times!... read more
Business response:
Mr. Han, Thank you for your feedback both internally and otherwise. We are always striving to understand how we can perform better. Delays, such as rain in this case, need to be communicated as quickly as possible, which is what we aim for. We fell short of that this time around, and we wish we would have done better. As you're aware, we have completed the half a day's worth of work that was remaining. We would love for you to update this thread with pictures of the final project. Please contact our office if there are... read more
Frequently asked questions about Allied Outdoor Solutions
How is Allied Outdoor Solutions rated?
Allied Outdoor Solutions has a 4.2 star rating with 540 reviews.
When is Allied Outdoor Solutions open?
Allied Outdoor Solutions is closed now. It will open on Monday at 9:00 a.m.