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Allied Outdoor Solutions
- Contractors
- Grapevine, TX
About this business
Location details
1701 W Northwest Hwy, #100, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We had Allied Outdoor Solutions out to our home to get an estimate on a brick patio. They spent about 45 mins measuring, going over options, and showing us other projects they had finished. We were given a written quote of $4,000 and told the offer was good until the end of the week. We attempted to contact the company several times to provide a counter offer to them, but they would not respond to email, text, or phone calls. As the week drew closer to the end, they finally got back with us and stated the estimate was no... read more
Business response:
Hi Jay, Thank you for calling us to request an estimate on your project. What you were left with was the proposal and was not agreed upon, signed or any deposit given. We apologize that it took us a couple days to reply with an updated quote as our project consultant was in and out of the office over that time. If you have any questions in the future please feel free to reach out to the director that you spoke with on Friday and we would be happy to assist or answer any questions in the future.
I don't even know where to begin... but I guess I will start with, I wouldn't recommend this company to anyone. We had planned to use Allied to expand our current patio and cover with carvestone, as well as add a pergola. We signed the contract back in July after meeting with several different companies, reading tons of reviews online, and checking with the BBB. We were told that they were booked out until November, and they would be in touch. Between July and November, we had our project consultant changed 3 times. Each tim... read more
Business response:
Kimberly, Thank you for taking the time to let us know of your concerns regarding your recent project. We understand that there was a change in the project management and apologize for the miscommunication resulting from this. When we offered to rework the area, you elected to forgo any further work and we gave you a discount due to our mistake. We apologize that we did not achieve the high-standard of customer service that we hold ourselves to and will take this opportunity to learn and grow from this experience. We wis... read more
Where do I begin? Working with this company has been a mess. I signed a contract to build an aluminum pergola at the beginning of July. After meeting with the "project manager" about 8 weeks later, we discussed color options and expectations. He admitted to being rather new and inexperienced with these types of projects which didn't instill much confidence. I understand we have all have to start somewhere so I gave it a chance. Miscommunication between him and his contractor resulted in the project to be rescheduled 3 times!... read more
Business response:
Mr. Han, Thank you for your feedback both internally and otherwise. We are always striving to understand how we can perform better. Delays, such as rain in this case, need to be communicated as quickly as possible, which is what we aim for. We fell short of that this time around, and we wish we would have done better. As you're aware, we have completed the half a day's worth of work that was remaining. We would love for you to update this thread with pictures of the final project. Please contact our office if there are... read more
DO NOT USE THIS FIRM! We had planned to have AOS's carve stone product applied to our patio. Unfortunately, a family issue came up and we had to cancel the project. We have now contacted Chad Turner at AOS FOUR times to refund the deposit and he has not. Each time, he has assured me he'll make the refund, but after over a month of phone calls, AOS has not refunded our money. AOS's actions look more like a company that is a scam outfit (or unable to make payroll), instead of one committed to good customer service. Fortunatel... read more
Business response:
Frank, We're really sorry for the confusion, and, as you know, working to get this situation straightened out. You'll have your deposit returned as soon as our processing company releases the funds. We've never had any intention of keeping your (or anyone's) deposit in the event of a cancelled project. We'll continue working with you until this situation is resolved. It's certainly hard to hear you question our integrity and I can assure you we work extremely hard to treat our customers with respect and handle our interacti... read more
Hired to do our pool deck (carvestone) and to replaster our pool. While the workmanship is very good, the lead managers on each portion of our project were condescending, patronizing and unable to communicate in a timely manner. We were told multiple things about when our project would start, only to have crews show up unannounced and start to demolish our yard. We were told we were responsible for our pool lights ($1000 each) only to have them (again unannounced) show up and remove the lights from the pool and leave out ... read more
Business response:
Michelle, We are disappointed to read the review of your interactions with our team members. We strive for great customer service and, while it was certainly not our intent, we want apologize for how we were received. At this point, Chad Turner, our Director of Operations for your area, has reached out and is working with you to ensure that this project finishes well. Please feel free to reach out to our office with any future questions or concerns!
Just received a call from their office and they are cancelling my contract for work to be done. Seems the sales person made a mistake when he come out, looked at the project and quoted us a price and they felt they just could not absorb the additional cost for the project that we were quoted and signed the contract for, so I was offered a $50 gift card (which I declined) and we parted ways. I will not recommend this company.
Frequently asked questions about Allied Outdoor Solutions
How is Allied Outdoor Solutions rated?
Allied Outdoor Solutions has a 4.1 star rating with 512 reviews.
When is Allied Outdoor Solutions open?
Allied Outdoor Solutions is open now. It will close at 6:00 p.m.