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Allied Outdoor Solutions
- Contractors
- Grapevine, TX
About this business
Location details
1701 W Northwest Hwy, #100, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We are trying to work it out with these people but they don't show up or don't know what they are doing. Called the supervisor no return call. They have $6800.00 of our money since April. Think twice about using them.
Business response:
Marsha, we are sorry for the experience you had with Allied Outdoor Solutions. As you can imagine, this is not the kind of review we like getting, but are thankful that you reached out so that we could do all that we could to make the situation right, including revising our systems and processes. Additionally, we would like the opportunity to discuss your experience further. Please send your contact information to info@alliedoutdoorsolutions.com.
I wrote a very positive review following the completion of their work. Unfortunately, their follow-up for maintenance or repair has been HORRID. They installed a new grill island and electricity and because of rain, it shorts out my circuits. I have been contacting them since May 20. I was told to submit a request online. I did on May 21. It is now June 28. Five phone calls and 2 online requests later, NOBODY but the woman answering the phones apologizing for my treatment has called me to discuss the problem.
Business response:
William: Thank you for your review. We are so happy you are pleased with your outdoor living space after working with us. It was a pleasure doing business with you and we hope to serve you again when it comes to any future outdoor living projects you may have.
We hired Allied to pour new concreate and install their carvestone product on our pool decking 5 months ago. Saw an issue right away with the conrete they poured was not pushing the water off correctly so it was sitting and pooling. Now I am starting to see chipping in 3 spots of Carvestone. When I contacted them about the water pooling their solution is to demo a small area and then they say the carvestone will not match 100% and other issues could arise from it. I paid almost 20K and the attention to detail is just not t... read more
Business response:
Kevin, we are sorry for the experience you had with Allied Outdoor Solutions. As you can imagine, this is not the kind of review we like getting, but are thankful that you reached out so that we could do all that we could to make the situation right, including revising our systems and processes. Additionally, we would like the opportunity to discuss your experience further. Please send your contact information to info@alliedoutdoorsolutions.com or call the offices at 713-465-0400.
Worst company I have ever done business with. Very expensive and very poor workmanship. Had them install new concrete driveway. It cracked after two weeks. After arguing with them they came back and jackhammered it all back out again. The worst concrete work I had ever seen. Rebar and expansion joints weren't installed correctly. The whole thing was a mess. The concrete itself looked bad. They put a new driveway in again and that one developed a 9 foot crack after about a year. They gave me no discount either for all the inc... read more
Business response:
Mrs. Passmore, at Allied Outdoor Solutions we are committed to providing each and every customer with an outdoor living project they can be proud of for many years to come. We hope the projects we construct serve to enhance the quality of life of each homeowner in both function and esthetics. We are proud of our work, and we stand by the workmanship of our services with a warranty behind each service. Therefore, it is safe to say that we hate to read of the experience you have had with us, and we are committed to doing all t... read more
Appointment with David Rush today. arrived late, but did call to say he would be late. Met them on the patio. "Do you have any questions?" "Since I know nothing about concrete, I really don't know how to ask intelligent questions regard the project." He threw out several possible questions, one of which was "How long have you been in business?" "Ok, how long have you been in business?" "I think a better way to ask that question..." "So you're going to sit here and tell me how to think? This conversation is over. Why don't y... read more
It "appears" that the company tries to work things out. NOT SO FAST.... they are absolutely non existent in follow up and refuse to accept that they are responsible. Should have left my cool deck the way it was. Going to small claims. Anyone else unsatisfied, reach out and join me.
Business response:
We are sorry to read of your experience. In an effort at better serving you, please reach out to our office directly at (214) 770-0205 or by email at info@alliedoutdoorsolutions.com. We'd like to continue the conversation to do all that we can to make the situation right. Thank you.
Great representation of company/ process. excellent in self/courtesy. Wasn't happy with financials. Sprinkler capped $300. To finance was $300.. (that's extra!)then today work began, their crew fellow said 30ft width, I was puzzled!? I said agreement was 20ft×30ft. N I thought! Wow! How sweet they're goin to offer me 30×30?!. I said, let's do 22ft ×30. Well surprisingly there was communication default. They emailed extra $756.00 I had already explained to them, financially its rough right now and $10,000.00 is alot of mon... read more
Last year they came out with multiple crews each applying the coatings with different colors texture and style. The salesman lowered the price and assured me I would have the standard warranty on workmanship. I sent him pictures of failed areas of pool deck in April he tested back saying they laa a id the crew off for health reasons but would contact me when they reopen I have tried calling and texting and got no response. I would not recommend this company
Business response:
Rich, Thank you for taking the time to leave a review. While this is obviously not the kind of review we strive to get, we are grateful for opportunities to make a situation right, and improve where we can. Would you mind reaching out to our office so that we can better serve you through a direct medium? You can reach us directly at info@alliedoutdoorsolutions.com or give us a call at: 844-384-1010. We look forward to the opportunity to do what we can to make this right. Thanks,
June of last year we got carvestone on our patio. This year I started to see delamination, so I immediately called Allied Outdoor Solutions. For two weeks I did not hear back. I called again. A week later Don came to look at the problem. He was very sweet, took notes of my primary concern and made notes of other areas of concern. A month goes by and I have not heard back. I called again, spoke to a representative. She took down my message and nothing. I called again and spoke to George who said he would contact Don and get ... read more
Business response:
J.M. We are sorry for the experience you had with Allied Outdoor Solutions. As you can imagine, this is not the kind of review we like getting, but are thankful that you reached out so that we could do all that we could to make the situation right, including revising our internal systems and processes. As we have worked to resolve your concern since your initial posting of this review, we are glad that we were able to do so in a satisfactory manner. We do thank you for your business, and if you have any questions and conce... read more
Frequently asked questions about Allied Outdoor Solutions
How is Allied Outdoor Solutions rated?
Allied Outdoor Solutions has a 4.1 star rating with 498 reviews.
When is Allied Outdoor Solutions open?
Allied Outdoor Solutions is closed now. It will open tomorrow at 9:00 a.m.