This profile has been claimed by the business owner or representative.
Allied Outdoor Solutions
- Contractors
- Grapevine, TX
About this business
Location details
1701 W Northwest Hwy, #100, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Want to do a backyard outdoor living project? We asked @AlliedOutdoor for help with ours with installation in 90 days. They declined. They only quote 30 days out as "things change" and they could be wasting "THEIR" time quoting 90 days out. Customer focused? You be the judge.
I've tried waiting to post this experience with Allied, but I cannot wait any longer. It has been one month since the structure Allied Outdoor Solutions built onto my house has collapsed. The pergola patio was not dialed into the home's studs and it fell when Allied contractors arrived on scene to climb up and fix a leak on the structure. We signed onto this project in November 2020 with goal of completion April 2021 at the latest. Needless to say, that did not happen. The only progress regarding fixing and rebuilding the ... read more
Business response:
Samantha, we are genuinely sorry to hear that your experience with our company was not to our standards. While this is not the review we would strive to receive, we are thankful for your feedback as we use it to continue to refine and improve our systems. Additionally, we would like the opportunity to discuss your experience further in an effort to do what we can to make the situation right. We will be reaching out. Thank you.
I do not recommend this Company. We experienced too many issues with the workman ship, and trying to get the Company to be responsive in a timely manner has been a nightmare. We acted in good faith, paid in full, but when issues in the workmanship appeared and corrections needed, we had to keep calling, and texting. It became exhausting trying to get this Company to correct the issues. We were not given complete information upon our initial consultation. We had to ask for more information. The workmanship was not neat, and o... read more
Business response:
Onee, we are sorry for the experience you had with Allied Outdoor Solutions. As you can imagine, this is not the kind of review we like getting, but are thankful that you reached out so that we could do all that we could to make the situation right, including revising our systems and processes. Additionally, we would like the opportunity to discuss your experience further. Please send your contact information to info@alliedoutdoorsolutions.com or call the offices at 713-465-0400.
Adding pictures. Cutting support posts made pergola pull away from house - something a professional firm should have known and advised us about
Business response:
Neil, we are genuinely sorry to read of your experience with our company. While that is never the kind of experience we desire for any of our customers to have, we are continuing to refine and improve our systems from the feedback we receive. With that, we are currently in contact as we are repairing the cover and fixing this situation in an effort to make it right.
We are trying to work it out with these people but they don't show up or don't know what they are doing. Called the supervisor no return call. They have $6800.00 of our money since April. Think twice about using them.
Business response:
Marsha, we are sorry for the experience you had with Allied Outdoor Solutions. As you can imagine, this is not the kind of review we like getting, but are thankful that you reached out so that we could do all that we could to make the situation right, including revising our systems and processes. Additionally, we would like the opportunity to discuss your experience further. Please send your contact information to info@alliedoutdoorsolutions.com.
I wrote a very positive review following the completion of their work. Unfortunately, their follow-up for maintenance or repair has been HORRID. They installed a new grill island and electricity and because of rain, it shorts out my circuits. I have been contacting them since May 20. I was told to submit a request online. I did on May 21. It is now June 28. Five phone calls and 2 online requests later, NOBODY but the woman answering the phones apologizing for my treatment has called me to discuss the problem.
Business response:
William: Thank you for your review. We are so happy you are pleased with your outdoor living space after working with us. It was a pleasure doing business with you and we hope to serve you again when it comes to any future outdoor living projects you may have.
We hired Allied to pour new concreate and install their carvestone product on our pool decking 5 months ago. Saw an issue right away with the conrete they poured was not pushing the water off correctly so it was sitting and pooling. Now I am starting to see chipping in 3 spots of Carvestone. When I contacted them about the water pooling their solution is to demo a small area and then they say the carvestone will not match 100% and other issues could arise from it. I paid almost 20K and the attention to detail is just not t... read more
Business response:
Kevin, we are sorry for the experience you had with Allied Outdoor Solutions. As you can imagine, this is not the kind of review we like getting, but are thankful that you reached out so that we could do all that we could to make the situation right, including revising our systems and processes. Additionally, we would like the opportunity to discuss your experience further. Please send your contact information to info@alliedoutdoorsolutions.com or call the offices at 713-465-0400.
Worst company I have ever done business with. Very expensive and very poor workmanship. Had them install new concrete driveway. It cracked after two weeks. After arguing with them they came back and jackhammered it all back out again. The worst concrete work I had ever seen. Rebar and expansion joints weren't installed correctly. The whole thing was a mess. The concrete itself looked bad. They put a new driveway in again and that one developed a 9 foot crack after about a year. They gave me no discount either for all the inc... read more
Business response:
Mrs. Passmore, at Allied Outdoor Solutions we are committed to providing each and every customer with an outdoor living project they can be proud of for many years to come. We hope the projects we construct serve to enhance the quality of life of each homeowner in both function and esthetics. We are proud of our work, and we stand by the workmanship of our services with a warranty behind each service. Therefore, it is safe to say that we hate to read of the experience you have had with us, and we are committed to doing all t... read more
Appointment with David Rush today. arrived late, but did call to say he would be late. Met them on the patio. "Do you have any questions?" "Since I know nothing about concrete, I really don't know how to ask intelligent questions regard the project." He threw out several possible questions, one of which was "How long have you been in business?" "Ok, how long have you been in business?" "I think a better way to ask that question..." "So you're going to sit here and tell me how to think? This conversation is over. Why don't y... read more
Frequently asked questions about Allied Outdoor Solutions
How is Allied Outdoor Solutions rated?
Allied Outdoor Solutions has a 4.2 star rating with 520 reviews.
When is Allied Outdoor Solutions open?
Allied Outdoor Solutions is closed now. It will open on Monday at 9:00 a.m.