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Allied Outdoor Solutions
- Contractors
- Grapevine, TX
About this business
Location details
1701 W Northwest Hwy, #100, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I don't normally write reviews but feel the need to say something before other homeowner's make the same mistake. **Steer clear of Allied Outdoor Solutions** Worst general contractor experience in 20 years of owning a home. Don't let them sell you on paying a little more for a quality product/service because they will over promise and under deliver. Simply not worth the time and headache.
Business response:
Brandon, we appreciate your feedback and regret that your experience with Allied fell short of expectations. We apologize for any inconvenience caused during your project. Our team is committed to addressing concerns and improving our services. If you're open to further discussion, please contact us at WeListen@alliedoutdoorsolutions.com.
After Devon made the sale and reassured me he would remain point of contact this was not the case. I seeked this because I have been an independent contractor and worked with companies and the best salesman will see the job through as it is the product he is selling. After Devon came we met with Devon and the closer with pricing. Items Devon said included all the sudden had an additional price. Getting through this I should have pulled the plug and not continues as I seeked legal counsel even to make sure we would not be stu... read more
Business response:
Hi Jeremy. We apologize for the negative experience you had with our company. We take customer feedback seriously and appreciate you bringing these issues to our attention. We would like to address your concerns and rectify any mistakes that were made. Please contact us at WeListen@alliedoutdoorsolutions.com so that we can discuss a resolution. Thank you for your feedback.
I would never do business with Allied Outdoor Solutions The Sales guy gave me the impression he had no suggestions on his own to solve our pool deck issues but showed me a 20+ minute video presentation on their decks with our house... Before doing any business with them, look at their several 1 star reviews on yelp who had done business with them The sales guy only tried to impress me with his sales BS but gave me the impression he had no valid experience on poo repair projects Move on to other companies but no... read more
Business response:
Hi Terry, we're truly sorry to hear that your interaction with our sales representative left you feeling dissatisfied. Customer trust is very important to us, and we apologize for any miscommunication or misunderstanding that may have occurred during your consultation. Please feel free to reach out to our customer service team at WeListen@alliedoutdoorsolutions.com to discuss further. Thank you.
They don't build to last. We purchased a home in April 2023 that Allied had installed an aluminum patio cover to in October of 2022. By May I had found that most of the segments are leaking when it rained, the drainage isn't working correctly and water builds on the roof, and the gutter that is on the roofline was left uncapped causing water to build up and leak on the corner and run down the outside of the house. The roof slats seem to be caulked together. I called to ask for maintenance and they stated the warranty doe... read more
Business response:
Trinity, we are sorry to read of your experience with our company. We are continuing to refine and improve our systems from the feedback we receive. With that, we would love the opportunity to resolve any issues. Please reach out to our office at WeListen@alliedoutdoorsolutions.com. Thank you.
Do not use this company. Their product does not last and requires annual maintenance to look like it did when installed. Sealer wears off in the Texas sun in about 4 months and turns an ugly dark which hides the color. Our installation is 6 years old and cracking. PM if you need more details. PS I never write bad reviews unless I feel I have been ripped off.
Business response:
Vic, We are disappointed and surprised to read your review after your looking at the internal completion form you filled out last August. We do always strive for customer satisfaction and would be happy to connect you with a member of our management team. If you would like to set up a time please call the office at 214.770.0205.
RUN from this company. Check their BBB rating just to be sure. Absolute worst construction experience we've had on every level, in 25 years of home ownership including building two custom new homes. Literally every step went horribly wrong (on a simple pool remodel, that took well over TWO YEARS!) We worked with a few good folks as far as project managers but the overall culture of the company and customer service is a joke. All subs messed up royally, many were fired, but we were left to pay for it and they tried to act li... read more
Business response:
Sharon, we are saddened to hear about your negative experience with our company. We always strive to provide top-notch service to our valued customers and we apologize for falling short in your case. We take your feedback seriously and will be investigating the issues you have raised to ensure that they are addressed promptly and effectively. We invite you to contact us directly at WeListen@alliedoutdoorsolutions.com to discuss anything further. Thank you for your feedback and we hope to have the opportunity to earn back you... read more
I recently (1 month ago) used Allied Outdoor Solutions for Carvestone which was supposed to be a premium and proprietary product based on their marketing material. I was also going to use them on a complete outdoor kitchen living area but the initial customer experience dwindled as the process went on. The initial salesperson Sam was fantastic and his character and design chops were what really got me excited to use them. I wanted to be cautious at first so I moved forward with doing about 800sqft of concrete overlay which s... read more
Business response:
K.J., we are sorry to hear that your experience with our company was not to our standards. While this is not the review we would strive to receive, we are thankful for your feedback as we use it to continue to refine and improve our systems. Additionally, we would like the opportunity to discuss your experience further in an effort to do what we can to make the situation right. Please send your contact information to WeListen@alliedoutdoorsolutions.com. Thank you
We had our carvestone installed in 2019 and absolutely loved it. All was well until it came time to reseal it, which is required every 2 years to maintain the warranty. We waited 10 months for them to show up and do the reseal after we signed the reseal contract. The guys that showed up didn't seem super confident but got the job done. Within a few weeks I could tell there was a problem. Lots of cloudy areas. I reached out a few times and after a couple months someone finally came out and took a look. That was last Sept 2022... read more
Business response:
Amy, we are sorry to hear that your experience with our company was not to our standards. While this is not the review we would strive to receive, we are thankful for your feedback as we use it to continue to refine and improve our systems. Additionally, we would like the opportunity to discuss your experience further in an effort to do what we can to make the situation right. Please send your contact information to WeListen@alliedoutdoorsolutions.com. Thank you.
I oversee construction work all over the world. Allied is the absolute worst company I have ever worked with. They are the greatest team of sales professionals I have encountered. That is their only professional operation. They are non-responsive. Terrible at the one thing they are hired to do- Project Management. They do not actually have any real knowledge in the pool industry. If you hire them, expect to manage your own project. They will not show up to your site to oversee their contractors. Everything that they detail a... read more
Frequently asked questions about Allied Outdoor Solutions
How is Allied Outdoor Solutions rated?
Allied Outdoor Solutions has a 4.2 star rating with 540 reviews.
When is Allied Outdoor Solutions open?
Allied Outdoor Solutions is closed now. It will open on Monday at 9:00 a.m.