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Allstate Protection Plans / SquareTrade
About this business
"Had a small issue getting anything done on the website however customer service agent was very helpful and knowledgeable."
"My Surface Rt is working this time and working very well. That is good, but curious since it was not working correctly when I got it back in February. I feel that someone was covering for the person who did not repair it correctly. And by the way, my charger is working fine. The jury is still out as to how long the repair holds up. I hope this proves SquareTrade to be a great company. In February I was greatly disappointed by the results."
Business response:
“Sorry to hear about the initial hiccup but glad to hear your tablet was repaired and returned. We ensure that all repairs are QC'd before being sent back but understand that there are one-offs. If you find that you start having issues, please reach out to me directly at socialhelps@squaretrade.com and we'll make sure this is handled immediately. For now, thanks for trusting us to protect devices and for providing us with your feedback that helps us to improve service to all of our customers. Best regards, Joseph A SquareTra... read more
"So easy. Wife accidentally dropped the iPhone in water, filled out claim form online, got approved, went to the Apple Store and got the out-of-warranty replacement phone, emailed a scan of the receipt, and a reimbursement check minus my deductible was on the way - all within a few hours of dropping the phone. "
"I dropped the postage paid box in a Fed Ex box on Monday and my phone was repaired and back on Wednesday. I'm happy with that. Fixed my screen. Did not indicate if they fixed the battery I was having problems with as well. Maybe?"
"I had a bitter experience with Square trade initially for a month! The phone was damaged and replacement was not reached me. I repeatedly had to call ST and Finally Chris C came and resolved everything for good! Thanks Chris for an outstanding customer support!!!"
"I notified them on the 3rd of a problem with my tablet They quickly sent me an email with instructions on how to send it in for repair. Within 2 days of sending it in I was notified it was repaired and on the way back to me! The longest pat of the process was the time it took me to pack and box my tablet,print a shipping label & wait for FedEx to pick it up! I was notified by Email of the entire processing and how long it would take !! I received an Email from FedEx that I would have it on the 13th Not bad only a 10 day tur... read more
"Great customer service. Very easy to file a claim. I heard back and was credited money within 24 hours. Will purchase warranties again in the future."
"The espresso machine I have owned for more than a year stopped working. Through a simple phone call and signing an affidavit, Square trade refunded me 80% of the purchase price. Ver efficient, very easy."
"Excellent! Excellent!! Excellent!!! I have no complain about their service. My damaged phone was replaced as promised. The claim experience was pretty smooth."
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 39,147 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is closed now. It will open at 6:00 a.m.