This profile has been claimed by the business owner or representative.
Allstate Protection Plans / SquareTrade
About this business
"I currently have seven warranties with Square Trade. I had a desktop computer that went belly up and within one week I received a check covering my original purchase. I know some folks think that warranties are a waste of money, but as cheap as they are at Square Trade, it would be unthinkable for me to NOT purchase them for items that I buy."
"This was my first claim with Square Trade. The service was good enough that I bought two more warrantees since. The person on the phone was very courteous. However, BE WARNED: Their policy is not to cover parts of your product that can be repurchased separately. So, if you have a Bluetooth headset, and all the ear-clips break, and replacements are on the market, they will not cover you. They won't even pay for the ear clips. They SHOULD put this in big bright letters as a disclaimer before you purchase the warrantee, becaus... read more
Business response:
“Hi reselleralien, I'm sorry your claim with us did not go smoothly. We strive to offer excellent service, and though this claim failed to meet our expectations, I’m glad to hear that you’re giving us another chance to prove this to you. If you have any concerns or questions about your warranties or claims, feel free to contact me directly at johnhelps@squaretrade.com. John H., the SquareTrade Team. ”
"I purchased a care plan from SquareTrade to cover my iPod Touch I ordered on eBay. The iPod quit working after having it for nearly seven months and I filed a claim through SquareTrade. I was amazed at how quick their customer service was when it came to filing the claim. I shipped the product to their repair center and I was reimbursed the total amount I paid within five days - as promised from their website. Their customer service kept me informed via email and phone for updates on my claim and I will indeed purchase my w... read more
"I bought a warranty for a Roomba vacuum because they are prone to have problems and the warranty was only 90 days. My square trade warranty was very inexpensive so I considered it cheap insurance. Sure enough after I had the Roomba for a year,it quit working. I contacted Square Trade, they provided a pre-paid shipping label and no more than a week later, the full purchase price of the Roomba was deposited in my pay pal account. There is just no way you can go wrong with service like that, particularly when you consider that... read more
"SquareTrade performed just as I had read in other reviews. I called them when my computer was accidentally broken, explained what happened and was told I had the right coverage. Sent my computer in to be examined and had my money refunded in about 3 days. I will definitely use them anytime I need a warranty."
"I purchases a SquareTrade warranty on a 2-player portable DVD player set from Wal-mart. About six months after the manufacturer's warranty expired, both units failed to play DVDs properly. One player refused to load any DVD, the second unit failed about a month later, and skipped and paused on nearly all videos. Having never filed a claim with SquareTrade before, I called their toll-free number with some hesitation. My fears were unfounded, as the customer service representative walked me through the claim process professio... read more
"Outstanding, fast, positive response to my claim. The money was in my PayPal account in less than a week."
"I ordered a phone off of Ebay and decided since I had had some trouble with my last phone, that it would behoove me to purchase the warranty from SquareTrade. Plus, it was so cheap that it was really hard to say no to it. Within 3 months, my phone speaker went out and I basically couldn't call or recieve phone calls. I contacted SquareTrade and they reviewed my claim and sent me a prepaid postage to send it to them. Within 2 or 3 days,they approved my claim and refunded my money! i was able to buy a new phone for cheaper an... read more
"I have several warranties through Squaretrade. I have used two. The warranty on my laptop was handled quite well, although it was an agonizing ten calendar days without it. Everything went smooth and my laptop works great. The other was on my HP Slimline Desktop. That didn’t go as smooth. First, I was told a local tech would be contacting me to set up a time for an in-home repair. Five business days and a couple of ignored emails later, I called them. I was told they were unable to find a local tech and that I would have to... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 39,122 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.