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Alpine Heating & Air Conditioning
- Heating & Air Conditioning/HVAC
- Eugene, OR
About this business
Location details
4747 W 11th Ave, STE D, Eugene, OR, 97402, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Our heating has been on again off again for awhile. My wife contacted Alpine on a Wednesday, and they gave us an appointment time on Thursday. The technician showed up on time, and even gave a heads up call 15 minutes before he arrived. The techinican was CJ. I explained the multiple things going wrong with the heat pump and emergency heat, what worked sometimes, and what didn't work, and how things were intermittent. CJ was very attentive and listened carefully. He went to work and explained things to me as he went th... read more
My furnace stopped working over the holidays. Called Alpine, and Rachel, who I spoke with was helpful, friendly and super accommodating! She was able to get someone out to see me the same day. James, the technician was prompt and courteous-- got here as soon as he could and was able to diagnose the problem within a couple minutes. He even explained to me the inner machinations of my heating unit and showed me the burned out element that needed to be replaced. He was in and out in no time, and did an expert job. I'm not usual... read more
I cannot believe the difference in our home. I am actually comfortable - ALL THE TIME! I cannot thank Alpine Heating (Gary) enough for his professionalism, expertise, work ethic and product. Not to mention he is just a great guy to talk to and have in my home!
We used Alpine for a large install (the house we purchased had ceiling heat and no A/C). We wanted central air with two units (one upstairs and one down). We received multiple bids and chose Alpine because 1. The prices were comparable to all the other bids 2. They found creative solutions to make this work for an older home 3. Their office staff were proactive about rebates and tax credit and helped us through the process. They worked with NW natural to get the free gas line put in. 4. Their customer service is awesome--Dre... read more
Awesome service from the time I called to the service I got. I had a leak in the AC condenser and Drew came out the same day and was able to diagnose the problem. He was very thorough and didn't try to sell me anything I didn't need. Even though I decided to do the simple fix myself, he gave me some good advice and a few small parts to finish the job. He did a thorough check of the system and topped up the unit with a little freon and was on his way. Office manager who took my call was super friendly as well. I'll be calling... read more
Needed a new heat pump and Drew came out and explained everything in detail. He was very patient with all my questions and did seem rushed at all. He said I really didn't need a new inside air ex changer like ALL the other service who were giving me bids. He check with Eweb to make sure that they would approve Drew's decision, which they did. I was going to get the loan from Eweb program so there were some other requirements that let me know about before he did any of the work. Gave me all the costs up front and was ver... read more
Alpine gave me great service. When I called I was given a service fee lower than any other company I checked on. Drew showed up on time, went right to the problem, had the part on the truck, was friendly and professional. Thanks Drew and Thanks Alpine.
Been having trouble my system since winter. It was looked at and repaired, yet it just limped along. It would run constantly, but never actually heating or cooling efficiently. It breathed it's final breath last week. Today Jason from Alpine came in and in a short period of time found the issue. Capacitor. Out came the old one and in with the new. Air is on and it feels cooooool!!! Yippeeeee! Anyhoo...Jason was friendly and even put little booties over his shoes!
Our Alpine‑installed Lennox HVAC system failed after only five years when the compressor motor died. Even though the part was fully covered under warranty, Alpine insisted we pay for the labor, $1,100 in refrigerant, and the $125 service fee. When I questioned the charges, they simply threw the warranty at me and pointed to the line saying refrigerant isn't covered -- as if that excused a failure that shouldn't have happened in the first place. Their original bill came to $1,750 for a problem that wasn't ours to begin with. ... read more
Frequently asked questions about Alpine Heating & Air Conditioning
How is Alpine Heating & Air Conditioning rated?
Alpine Heating & Air Conditioning has a 4.8 star rating with 1,513 reviews.
When is Alpine Heating & Air Conditioning open?
Alpine Heating & Air Conditioning is open now. It will close tomorrow at 12:00 a.m.