This profile has been claimed by the business owner or representative.
Alpine Heating & Air Conditioning
- Heating & Air Conditioning/HVAC
- Eugene, OR
About this business
Location details
4747 W 11th Ave, STE D, Eugene, OR, 97402, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My furnace stopped working over the holidays. Called Alpine, and Rachel, who I spoke with was helpful, friendly and super accommodating! She was able to get someone out to see me the same day. James, the technician was prompt and courteous-- got here as soon as he could and was able to diagnose the problem within a couple minutes. He even explained to me the inner machinations of my heating unit and showed me the burned out element that needed to be replaced. He was in and out in no time, and did an expert job. I'm not usual... read more
I cannot believe the difference in our home. I am actually comfortable - ALL THE TIME! I cannot thank Alpine Heating (Gary) enough for his professionalism, expertise, work ethic and product. Not to mention he is just a great guy to talk to and have in my home!
We used Alpine for a large install (the house we purchased had ceiling heat and no A/C). We wanted central air with two units (one upstairs and one down). We received multiple bids and chose Alpine because 1. The prices were comparable to all the other bids 2. They found creative solutions to make this work for an older home 3. Their office staff were proactive about rebates and tax credit and helped us through the process. They worked with NW natural to get the free gas line put in. 4. Their customer service is awesome--Dre... read more
Awesome service from the time I called to the service I got. I had a leak in the AC condenser and Drew came out the same day and was able to diagnose the problem. He was very thorough and didn't try to sell me anything I didn't need. Even though I decided to do the simple fix myself, he gave me some good advice and a few small parts to finish the job. He did a thorough check of the system and topped up the unit with a little freon and was on his way. Office manager who took my call was super friendly as well. I'll be calling... read more
Needed a new heat pump and Drew came out and explained everything in detail. He was very patient with all my questions and did seem rushed at all. He said I really didn't need a new inside air ex changer like ALL the other service who were giving me bids. He check with Eweb to make sure that they would approve Drew's decision, which they did. I was going to get the loan from Eweb program so there were some other requirements that let me know about before he did any of the work. Gave me all the costs up front and was ver... read more
Alpine gave me great service. When I called I was given a service fee lower than any other company I checked on. Drew showed up on time, went right to the problem, had the part on the truck, was friendly and professional. Thanks Drew and Thanks Alpine.
Been having trouble my system since winter. It was looked at and repaired, yet it just limped along. It would run constantly, but never actually heating or cooling efficiently. It breathed it's final breath last week. Today Jason from Alpine came in and in a short period of time found the issue. Capacitor. Out came the old one and in with the new. Air is on and it feels cooooool!!! Yippeeeee! Anyhoo...Jason was friendly and even put little booties over his shoes!
We called to have our heater worked on. One of the workers walked out with a $1000.00 camera. When I called the owner he stated I am sure you will find it. This has happened before and the item was found. Let me add it's really difficult to misplace a professional camera. There was never any attempt made by Alpine to make this right. NEVER would I let them in my house again.
Business response:
hank you for your feedback. We want to assure you that everyone we send to customers’ homes is a trusted, background-checked professional whom we’ve worked with for years. We take great pride in the integrity and reliability of our team. While we do not admit to any wrongdoing, we take all concerns seriously and encourage open communication. If you would like to discuss this further, please contact us directly. We value our customers and want to do everything possible to address your concerns.
Two stars are only for the fine women doing the dispatching, especially April, who deserve better than the, smirking, angry jerk the company sent out to inspect my home. Wait, did I say inspect? This guy did absolutely nothing of the kind. Instead, he lectured me about the impossibility of my problem (a nearby neighbor's noxious cooking and charcoal grilling odors seeping through my vents and window frames). How and why is that impossible? It's only that he didn't want to deal with it and (mostly) didn't want to deal wit... read more
Business response:
Susan, I'm sorry but there was nothing we can do for the smells coming from your neighbors yard. You did not have any duct work we could investigate and or seal. Normally we would investigate ductwork leakage and address those issues to ensure you aren't getting particulates from your attic or crawl space into your air stream. The smells are coming through your attic eve vents, windows etc. There is nothing we can do about this except recommend sealing those areas and not opening windows. We observed a open window in your ho... read more
Frequently asked questions about Alpine Heating & Air Conditioning
How is Alpine Heating & Air Conditioning rated?
Alpine Heating & Air Conditioning has a 4.8 star rating with 1,471 reviews.
When is Alpine Heating & Air Conditioning open?
Alpine Heating & Air Conditioning is open now. It will close tomorrow at 12:00 a.m.