Alpine Heating & Air Conditioning

K T. 

on Yelp

3 years ago

We had a new HVAC system installed about a year ago. After a few months I started noticing our natural gas bill was higher than it'd ever been and also started smelling something coming up through the vents into the house. My husbands nose isn't very good so when I'd mention smelling something off he said he couldn't smell anything. In the last couple of months the smell got so bad in the guest bathroom I was keeping the door shut with the fan on but a few days ago I woke up to the smell in our bedroom and I went and shu... read more

Nicholas G. 

on Yelp

4 years ago

While the technicians were competent and professional, management was lame and nearly non-existent. I had my old heat pump replaced, and the new unit was DOA out of the box. All I got was a boilerplate apology and sending a guy out to fix it. So I paid $8,000 for a field reconditioned unit instead of a new unit, and a badly installed air handler. Cody (the install manager) never once came out to inspect the install, couldn't lift a finger to "make things right", and his only concern was money. After everything was fixed and... read more

Larry M. 

on Yelp

4 years ago

Brandon, the sales rep sent to us by Alpine, arrive 30 minutes late, spent 30 minutes and left saying he had another call to make. He called after 5 pm to say he had some time to look at our Mitsubishi ductless system and he arrived at 5:30 in the dark and cold evening. He recharged the system and I agree it was blowing warm air when he left, but that lasted for only 3 days and the unit was again not working. When he returned 3 weeks later, he looked for a leak in the system, found it, and began explaining why the problem ... read more

Susi S. 

on Yelp

5 years ago

Well they didn't install our system. Spent 3 hours trying to talk us into ducted system which we didn't want. Got a nice quiet ductless system installed by a competitor for half the price of ducted in only a day weeks before Alpine could have. Not sure why they pushed so hard for the type of system we didn't want. But I have no idea how good their systems are. Just salesman who wouldn't hear why we didn't want ducted, we don't usually heat the whole house. 

Scott P. 

on Yelp

5 years ago

Horrible "service" throughout the company. I wish I could put Negative stars. Our furnace went out on a Friday and we called at 1pm, the lady in the office decided to curse my girlfriend out and went on to say they were going to charge us after hour rates (which actually start at 5pm) if we wanted a technician out that day. So we waited until Monday and the tech condemned our furnace (which he should have, Carbon monoxide was blowing into our home) and he decided to steal parts out of our furnace (which is illegal). We hav... read more

Judah L. 

on Yelp

7 years ago

Called Alpine two weeks ago because the vent fan in our attic stopped working. The woman on the phone, Rachel, was a bit rude and told me that since we don't have an air conditioner, we would have to wait until everyone calling in with broken air conditioner units had been helped. The earliest appointment was Friday, this was a Monday. I took the appointment because all other places were too busy to answer the phone. I should add right now that the temperature has been in the high 90's for the last couple weeks due to an int... read more

Blue W. 

on Yelp

8 years ago

Prompt and friendly. All work functioned well, but when EWEB inspected for my rebate, several things were wrong, aluminum pipes instead of copper and unit installed too close to the fence and they said they would call Alpine. It's been a week and they have not contacted me to fix. Can't get my rebate til they have done it right.