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Alpine Heating & Air Conditioning
- Heating & Air Conditioning/HVAC
- Eugene, OR
About this business
Location details
4747 W 11th Ave, STE D, Eugene, OR, 97402, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
5 weeks for a rough in?! Hard to put into words how frustrating our experience with Alpine has been. They started rough-in on our second story addition September 16, and finished October 17. That's 5 weeks to do a rough in I was initially told would take around 5 days. Rescheduled us over and over and over until I called and broke down in tears out of frustration; their response--from both the install scheduler and the install manager--was that they didn't realize this job "had any urgency". So if I hadn't called several ti... read more
Business response:
Thank you for taking the time to provide your feedback. We understand how important clear communication and timely service are, especially on complex projects like yours. We want to share that many of the scheduling and logistical challenges were influenced by factors related to the general contractor’s coordination, which sometimes impacted our ability to maintain the original timeline. We always strive to provide professional and quality service, and we appreciate your patience as we worked through those challenges. While... read more
Unsure why my previous review was removed. I was unsatisfied with this company's service based upon treatment from the tech (told me his name was Drew) and the high price to repair my furnace at my home.
They charge to provide an estimate, and then refuse to provide a breakdown of costs for an obviously unreasonable amount of money to do a simple job. I call that a major lack of integrity and someone nobody should do business with.
Business response:
Thank you for your feedback. We want to clarify that we only charge for certain types of estimates, and we provide flat-rate pricing whenever possible to keep things straightforward. Regarding your gas project, we believe our pricing was extremely competitive and well within industry standards. If you have any questions or would like to discuss your estimate further, please don’t hesitate to reach out to us directly at 541-688-0426. We’re always happy to help clarify and ensure you feel confident in the value we provide.
Yes 1 day service to come out and try to fix your HVAC and that would have been great if it was fixed! But if they can't 2 weeks to get an estimate of $3500+ $$$$ Gave up on them getting back to me after 10 days and called another HVAC company and they came out and had me fixed and running in less than half an hour for cost of a service call $ with no new expensive parts needed. Lucky for me Alpine took so long to get my estimate emailed to me, weather really Hot! that I gave up and saved myself a lot of money and have a co... read more
Business response:
Thank you for sharing your experience. We’re sorry to hear about the delay in getting your estimate and understand how important timely service is, especially during hot weather. Our goal is always to provide thorough assessments and fair pricing, which can sometimes take additional time for complex issues. We’re glad to hear you have a cool house now and hope your system continues to run smoothly. If you ever need assistance in the future, please don’t hesitate to reach out. Best regards, The Alpine Heating & Air Team
I do not recommend this company for HVAC systems. After the system was installed, it was blowing out cold air. I had to call in to get it serviced. I spoke with a manager. That manager never called me back. The person who serviced the system said that the installers had not recorded the pressure in the system.
Business response:
I do not recommend this company for HVAC systems. After the system was installed, it was blowing out cold air. I had to call in to get it serviced. I spoke with a manager. That manager never called me back. The person who serviced the system said that the installers had not recorded the pressure in the system.
They charge to fix the problems that they cause, terrible customer service, go elsewhere
Fixed Electric furnace and charged $150, which was paid, The fix failed within 2 weeks.and charged another $150, which I refused to pay,and Alpine messed with my credit report. Incompetent and no worthwhile warranty on work eware.
Used them for the first time yesterday. Heat barely working and almost no air coming out of vents. Barely did anything and told me nothing was wrong with the system. Will be looking for another company with more competent technicians.
Last fall we had a ductless system installed by Alpine. The installing technicians were prompt and appeared quite efficient. The system was not providing heat like I expected during the winter. I called their office three times with questions, never really received an answer and was bot treated respectfully. When you have an investment like one would expect paper work on it's operation and possibly video. The only thing that we received was a receipt. Due to the lack of respect from their office staff and lack of follow to... read more
Frequently asked questions about Alpine Heating & Air Conditioning
How is Alpine Heating & Air Conditioning rated?
Alpine Heating & Air Conditioning has a 4.8 star rating with 1,471 reviews.
When is Alpine Heating & Air Conditioning open?
Alpine Heating & Air Conditioning is open now. It will close tomorrow at 12:00 a.m.