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Alpine Heating & Air Conditioning
- Heating & Air Conditioning/HVAC
- Eugene, OR
About this business
Location details
4747 W 11th Ave, STE D, Eugene, OR, 97402, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Warning!!! Read the reviews and look at the star ratings I've given this company multiple chances and thousands of dollars. They do not value your time, nor do they provide quality work without being monitored. They have cost me hours and hours of time and this last time they gave me a window of 2:00-4:00 for a service appointment. I left work to make sure I was home by 2:00. At 3:58 I got a text the person was on the way. I called and asked what "on the way" meant to them. They said he was just leaving Cottage Grove. I live... read more
We called to have our heater worked on. One of the workers walked out with a $1000.00 camera. When I called the owner he stated I am sure you will find it. This has happened before and the item was found. Let me add it's really difficult to misplace a professional camera. There was never any attempt made by Alpine to make this right. NEVER would I let them in my house again.
Business response:
hank you for your feedback. We want to assure you that everyone we send to customers’ homes is a trusted, background-checked professional whom we’ve worked with for years. We take great pride in the integrity and reliability of our team. While we do not admit to any wrongdoing, we take all concerns seriously and encourage open communication. If you would like to discuss this further, please contact us directly. We value our customers and want to do everything possible to address your concerns.
Two stars are only for the fine women doing the dispatching, especially April, who deserve better than the, smirking, angry jerk the company sent out to inspect my home. Wait, did I say inspect? This guy did absolutely nothing of the kind. Instead, he lectured me about the impossibility of my problem (a nearby neighbor's noxious cooking and charcoal grilling odors seeping through my vents and window frames). How and why is that impossible? It's only that he didn't want to deal with it and (mostly) didn't want to deal wit... read more
Business response:
Susan, I'm sorry but there was nothing we can do for the smells coming from your neighbors yard. You did not have any duct work we could investigate and or seal. Normally we would investigate ductwork leakage and address those issues to ensure you aren't getting particulates from your attic or crawl space into your air stream. The smells are coming through your attic eve vents, windows etc. There is nothing we can do about this except recommend sealing those areas and not opening windows. We observed a open window in your ho... read more
5 weeks for a rough in?! Hard to put into words how frustrating our experience with Alpine has been. They started rough-in on our second story addition September 16, and finished October 17. That's 5 weeks to do a rough in I was initially told would take around 5 days. Rescheduled us over and over and over until I called and broke down in tears out of frustration; their response--from both the install scheduler and the install manager--was that they didn't realize this job "had any urgency". So if I hadn't called several ti... read more
Business response:
Thank you for taking the time to provide your feedback. We understand how important clear communication and timely service are, especially on complex projects like yours. We want to share that many of the scheduling and logistical challenges were influenced by factors related to the general contractor’s coordination, which sometimes impacted our ability to maintain the original timeline. We always strive to provide professional and quality service, and we appreciate your patience as we worked through those challenges. While... read more
Unsure why my previous review was removed. I was unsatisfied with this company's service based upon treatment from the tech (told me his name was Drew) and the high price to repair my furnace at my home.
They charge to provide an estimate, and then refuse to provide a breakdown of costs for an obviously unreasonable amount of money to do a simple job. I call that a major lack of integrity and someone nobody should do business with.
Business response:
Thank you for your feedback. We want to clarify that we only charge for certain types of estimates, and we provide flat-rate pricing whenever possible to keep things straightforward. Regarding your gas project, we believe our pricing was extremely competitive and well within industry standards. If you have any questions or would like to discuss your estimate further, please don’t hesitate to reach out to us directly at 541-688-0426. We’re always happy to help clarify and ensure you feel confident in the value we provide.
Yes 1 day service to come out and try to fix your HVAC and that would have been great if it was fixed! But if they can't 2 weeks to get an estimate of $3500+ $$$$ Gave up on them getting back to me after 10 days and called another HVAC company and they came out and had me fixed and running in less than half an hour for cost of a service call $ with no new expensive parts needed. Lucky for me Alpine took so long to get my estimate emailed to me, weather really Hot! that I gave up and saved myself a lot of money and have a co... read more
Business response:
Thank you for sharing your experience. We’re sorry to hear about the delay in getting your estimate and understand how important timely service is, especially during hot weather. Our goal is always to provide thorough assessments and fair pricing, which can sometimes take additional time for complex issues. We’re glad to hear you have a cool house now and hope your system continues to run smoothly. If you ever need assistance in the future, please don’t hesitate to reach out. Best regards, The Alpine Heating & Air Team
I do not recommend this company for HVAC systems. After the system was installed, it was blowing out cold air. I had to call in to get it serviced. I spoke with a manager. That manager never called me back. The person who serviced the system said that the installers had not recorded the pressure in the system.
Business response:
I do not recommend this company for HVAC systems. After the system was installed, it was blowing out cold air. I had to call in to get it serviced. I spoke with a manager. That manager never called me back. The person who serviced the system said that the installers had not recorded the pressure in the system.
They charge to fix the problems that they cause, terrible customer service, go elsewhere
Frequently asked questions about Alpine Heating & Air Conditioning
How is Alpine Heating & Air Conditioning rated?
Alpine Heating & Air Conditioning has a 4.8 star rating with 1,513 reviews.
When is Alpine Heating & Air Conditioning open?
Alpine Heating & Air Conditioning is open now. It will close tomorrow at 12:00 a.m.