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Alpine Heating & Air Conditioning
- Heating & Air Conditioning/HVAC
- Eugene, OR
About this business
Location details
4747 W 11th Ave, STE D, Eugene, OR, 97402, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My furnace stopped working over the holidays. Called Alpine, and Rachel, who I spoke with was helpful, friendly and super accommodating! She was able to get someone out to see me the same day. James, the technician was prompt and courteous-- got here as soon as he could and was able to diagnose the problem within a couple minutes. He even explained to me the inner machinations of my heating unit and showed me the burned out element that needed to be replaced. He was in and out in no time, and did an expert job. I'm not usual... read more
I cannot believe the difference in our home. I am actually comfortable - ALL THE TIME! I cannot thank Alpine Heating (Gary) enough for his professionalism, expertise, work ethic and product. Not to mention he is just a great guy to talk to and have in my home!
We used Alpine for a large install (the house we purchased had ceiling heat and no A/C). We wanted central air with two units (one upstairs and one down). We received multiple bids and chose Alpine because 1. The prices were comparable to all the other bids 2. They found creative solutions to make this work for an older home 3. Their office staff were proactive about rebates and tax credit and helped us through the process. They worked with NW natural to get the free gas line put in. 4. Their customer service is awesome--Dre... read more
Awesome service from the time I called to the service I got. I had a leak in the AC condenser and Drew came out the same day and was able to diagnose the problem. He was very thorough and didn't try to sell me anything I didn't need. Even though I decided to do the simple fix myself, he gave me some good advice and a few small parts to finish the job. He did a thorough check of the system and topped up the unit with a little freon and was on his way. Office manager who took my call was super friendly as well. I'll be calling... read more
Needed a new heat pump and Drew came out and explained everything in detail. He was very patient with all my questions and did seem rushed at all. He said I really didn't need a new inside air ex changer like ALL the other service who were giving me bids. He check with Eweb to make sure that they would approve Drew's decision, which they did. I was going to get the loan from Eweb program so there were some other requirements that let me know about before he did any of the work. Gave me all the costs up front and was ver... read more
Alpine gave me great service. When I called I was given a service fee lower than any other company I checked on. Drew showed up on time, went right to the problem, had the part on the truck, was friendly and professional. Thanks Drew and Thanks Alpine.
Been having trouble my system since winter. It was looked at and repaired, yet it just limped along. It would run constantly, but never actually heating or cooling efficiently. It breathed it's final breath last week. Today Jason from Alpine came in and in a short period of time found the issue. Capacitor. Out came the old one and in with the new. Air is on and it feels cooooool!!! Yippeeeee! Anyhoo...Jason was friendly and even put little booties over his shoes!
Had alpine come give us a estimate on replacement of heat and air and was told that we were going to get our ducts cleaned for free. We'll after we had the system installed they said oh that's a 900.00 cleaning and sorry but we are not doing it! (After we had a 17,500 system installed) we won't be using alpine again! Don't like liars!
Business response:
Thank you for your feedback. We understand why this would be frustrating. Duct cleaning is an optional service that is listed separately on our proposals and requires customer approval before it is included with an installation. It is not automatically included with every system replacement. Based on our records, duct cleaning was not selected or approved as part of your installation agreement. That said, we certainly never want anyone to feel misled, and we'd be happy to review the estimate and discuss your concerns with y... read more
Wife's wedding ring and her mothers wedding ring she wears and 2 padlocks plus 2 10 ft bike cables went missing while they replaced our furnace and the replacement was set up while we were gone on a trip and was told that would be perfect time as we would not be in the way for the 2 day replacement
Business response:
Thank you for sharing your concerns. We understand how upsetting it is to discover personal belongings missing, especially items with significant sentimental value. Allegations of theft are among the most serious matters we can receive, and we treat them accordingly. Every employee at Alpine undergoes a background check before joining our team. The employees who worked on your installation are long-tenured team members with established records of professionalism and integrity. When this concern was brought to our attention,... read more
Frequently asked questions about Alpine Heating & Air Conditioning
How is Alpine Heating & Air Conditioning rated?
Alpine Heating & Air Conditioning has a 4.8 star rating with 1,680 reviews.
When is Alpine Heating & Air Conditioning open?
Alpine Heating & Air Conditioning is open now. It will close tomorrow at 12:00 a.m.