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American Collectors Insurance
- Insurance
- Mount Laurel, NJ
About this business
Location details
250 Century Parkway, Suite 425, Mount Laurel, NJ, 08053, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 5:30 p.m. | |
| Sun | Closed |
Got in an accident last week in my 67 Chevelle. Communication was great until it’s time for the appraiser to come out. Nothing but crickets. Left the appraiser 2 messages. So far I’m not impressed. Im assuming he won’t call or show up today. The car can’t drive and is sitting at my work. Everything was great until this point. They need to follow up and get this taken care of. I’ve been a loyal customer for 4 years. No issues.
Business response:
Thank you for reaching out, Jeff. We are so sorry to hear about your accident as well as the experience you’ve encountered with your claim. We are having our claims department look further into this and they will reach out to the adjuster and get this handled. Again, we apologize as this is not the experience we want our customers to go through, your business is important to us and much appreciated.
RecommendedYeah helpful and easy to sign up and get covered for my 63 ford falcon. Not so much the manage my account page tried several times an unable to log onto page to manage my account, poor website
Business response:
Thank you for the feedback, James. We are pleased to hear the sign up process was helpful and easy for you. However, we apologize for the issues you’ve encountered with our website. Please feel free to reach out to us at 800-360-2277 for further assistance. Thank you.
bunch off asshole crooks who dont pay out claims. already filing with the insurance commissioner because of their bullshit
Business response:
Hi Ryan, we are sorry to hear about the issue with your claim. We have tried to send you a direct message, however it is not going through. If you could please send us a message with your policy number we would like to look further into this.
My dad has been trying to insure one of our classic vehicles for almost 2 weeks now. We have sent them pictures of the vehicle per their request and pictures of our licenses and we still haven’t heard anything from them. My dad has tried to call numerous times and he has received no information on how it is going or if there is anything else we need to do. I called on behalf of my dad and the service lady refused to talked to me any further after she confirmed she had our license numbers. She was very rude and disrespectful ... read more
I've been trying to contact these guys about renewing my policy for several months. Nobody there will help, their automated phone system is a joke. They make you jump through hoops to get a policy. Don't waste your time, these people do not respect their clients at all
Business response:
We’re very sorry to hear about your experience and appreciate you bringing this to our attention. We understand how frustrating it can be when you’re trying to renew a policy and encounter communication challenges, that’s not the experience we aim to provide. Your feedback regarding our phone system and renewal process is important and has been shared with our team for review. We value our clients and would welcome the opportunity to assist you directly and help resolve this matter.
I singed up and paid for insurance and hav yet to receive my insurance papers they are good at getting you to pay but neglect in doing their work so no I’m looking into hagerti insurance
I had a scheduled call on August 13th. I sent pictures on August 15th. I followed up on August 25th because I hadn’t heard from the agent since the original phone call and request for photos. I followed up again on September 2nd and this time cc’d the general email. I received a phone call at work and left a voicemail stating they couldn’t go with my agreed value and said the best they could do was $5,000 less. I asked for comps, which I know are almost impossible to find. I wasn’t provided with any. I called and asked to ... read more
I have coverage under them currently, however I am looking for an alternative. They valued my car at 35k, and said I needed to prove it was worth more than that. After sending them numerous receipts of just the drivetrain totaling over 30k alone, Tammy said she would get back with me and follow up. Weeks of silence. I called to follow up, no answer. I emailed to follow up, more silence. I do not review often but I am leaving this review because all I look for from any company is feeling like Im being taken care of, and I hav... read more
I HAVE 4-5 CARS AT ANY GIVEN TIME WITH AMERICAN COLLECTORS AND HAVE USED THEM SINCE 2016 OR 2017 I CAN'T REMEMBER EXACTLY WHEN I SWITCHED FROM HAGGERTY. ON 06/28 I PURCHASED AN A-TEAM TV SERIES REPLICA VAN. AFTER SENDING ALL THE PHOTO'S REQUESTD THEY STATED THAT THEY WOULD NOT BE ABLE TO COVER MY VAN. I AM VERY DISSAPOINTED AS I HAVE USED THEM SO LONG AND NEVER ONCE HAD A CLAIM WITH THEM. SO NOW SINCE I AM FORCED TO GO BACK TO HAGERTY TO INSURE THE VAN I WILL BE SWITCHING MY OTHER 4 COLLECTOR CARS AS WELL WHEN MY POLICY THAT... read more
Frequently asked questions about American Collectors Insurance
How is American Collectors Insurance rated?
American Collectors Insurance has a 4.8 star rating with 5,948 reviews.
When is American Collectors Insurance open?
American Collectors Insurance is closed now. It will open tomorrow at 8:30 a.m.