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American Collectors Insurance
- Insurance
- Mount Laurel, NJ
About this business
Location details
250 Century Parkway, Suite 425, Mount Laurel, NJ, 08053, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 5:30 p.m. | |
| Sun | Closed |
I have my classic corvette insured with american classic. I had an accident in May of last year.Apparently the check was sent threw the mail and was stolen.Here we are in February and they cant resolve the problem that has nothing to do with me.My car is not repaired and has been sitting in my garage wrecked.American is waiting for the bank to resolve the problem.9 months later no answers.
Business response:
We are sorry to hear about the experience you encountered. This is not the norm as we strive to provide excellent customer service. We are having a Supervisor take a further look into this and someone will be reaching out.
I wish I knew the representatives name but I just spoke with American Collectors Insurance about a quote on an imported car. And whoever I spoke to on the phone was extremely rude and kept speaking over me while trying to talk. Saying “Where is your dads house!?!” and while I tried to give her the address she kept saying it over and over again. I understand if they won’t insure me unless my vehicle is in a garage but I have 3 motorcycles and a 68 galaxy with its engine pulled in my current garage. Not to mention I tried expl... read more
Business response:
Thank you for the feedback, Jonathan. We are sorry to hear about the experience you had with our representative. American Collectors Insurance strives to provide excellent customer service, and this is not the expectations we strive for. We will have this looked into ASAP. If there is anything we can do to further assist you, please let us know. Thank you & have a great day.
Your policies are stupid and your customer service employees are rude
Business response:
Thank you for the feedback, Travis. We are sorry you feel this way however as a specialty company we have certain guidelines we must follow in order to provide the best coverage at the best rate for your pride & joy. We would be happy to have a Supervisor reach out to further discuss this matter with you. Please direct message us with the best way to contact to you and someone will reach out asap. Thank you & have a great day!
I had it with this company. I filed a theft claim last year, the claim specialist is awful in returning calls, answering to emails, and goes around my questions. I made a formal complaint and only received a letter covering the claim specialist actions. I need to speak with someone above my claim specialist and someone who will listen to my concerns and help me. I have submitted all requested paperwork since last year and now I just get a call telling me my claim was denied. I have tons of emails requesting to speak with s... read more
Business response:
Thank you for the feedback. We have escalated this with our claims team and a Supervisor will be following up with you shortly.
Wendy was a pleasure to talk to. She was very professional. I will get her the info. She needs.
after two years with american collectors I had a terrible time trying to renew my policy, thanks I found another company, Grundy, I already have insurance again ; will not recommend to anyone.
RecommendedMuch more coverage for less money. Also Taylor wouldn't insure me because my other cars were too old? I have a 84 Monte Carlo SS and a 04 Monte Carlo with less then 160,000 miles. Couldn't figure it out, I would drive any 1 of my cars to Florida tomorrow.
Thank you for not only dragging on my daughters claim but when sending the check which took 5 days because you send it snail mail ,you also sent a check that was for deposit only and most banks put a hold on those checks ( hers 5 days)Now it’s been a month since the loss and she still has no transportation.Tell your agents to be more informative and also they have a hard time getting information correct like spelling of names and addresses on the paper work you send .Have a great day
the fact that I did not keep my policy current they jack my rates up. plenty of other companies out there.
Frequently asked questions about American Collectors Insurance
How is American Collectors Insurance rated?
American Collectors Insurance has a 4.8 star rating with 5,206 reviews.
When is American Collectors Insurance open?
American Collectors Insurance is closed now. It will open at 8:30 a.m.