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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We've never had any problems with American Home Shield, and we've been with them for 10 years probably. We've had coverage at our first house which is an older house, then we bought a new house and we still retained the coverage there. We then moved out of that new house into another older home. If something goes wrong, my husband and I have the coverage and it's gonna be handled. They've already had 3 or 4 calls out here for different things, and they've been fabulous. The claim with American Door Masters was perfect. There... read more
We’ve done two claims with American Home Shield and they both were very quick and accurate. For an electric claim I had, they worked very quickly to get someone assigned to us. They contacted us very quickly as well. Ian with Kelly Brothers Electric was the gentleman that came and I felt really good about it. He was professional and just went to work. It was a pretty quick fix so that was good. He also had a mask on the whole time and we wore a mask in the house just to make him feel better.We've had American Home Shield for... read more
I had some electrical issues in the kitchen area of the home I purchased. When I bought my refrigerator and the guy came to set it up, there wasn't enough electrical current going through the outlets in the kitchen. I ended up having to buy an extension cord to go across my kitchen to have enough charge to keep my refrigerator going. I submitted a claim to American Home Shield and they sent A to Z Electric. The tech who came in said that he had seen this issue in a lot of homes. He unscrewed things and did what he needed to ... read more
A defect on the refrigerator was causing it to freeze up, so the guy who came fixed it right away. He put some stuff and then he had to put a new part in. He was very good and the response time was unbelievable. It was within two days and we never get anybody that quick up here. In the past, we've gone around and around with American Home Shield. When we originally moved in, we had them come out and look at our roof 'cause we had a leak. The guy that came out took a look at the roof and he said it was installed incorrectly. ... read more
When we had a plumbing issue, I made a service request by phone call, like normal, and in three days, a guy from Budget AC, Heating & Plumbing came out. Everything was great. I explained to him the problem and he fixed it. Our sink drain was leaking and it needed parts to be replaced. The sink works fine now.
The only thing that I don't appreciate is the long wait on the parts. Sometimes you don't wait for American Home Shield to fix something that is broken and you end up buying something else. Particularly on my washer, I took the decision to buy a new one. But on the refrigerator, I couldn't afford to buy another one and I had to wait two weeks with no refrigerator. But the overall service is good.I've been with American Home Shield for seven years and I've gone through a lot of contractors. A-US Air has been the best ever. Th... read more
Having the home warranty is like having car insurance. It takes away a lot of the stress. But the Freon is $85 a pound and American Home Shield pays $10 a pound. I also got a refrigerator fixed a few months ago and the refrigerator is broken again. They said if they don't fix it, they'll replace it but here I am, going through the same process again with it. I gotta do another claim again on the same thing and pay the fee again so I'm burned out about that. They even sent out two contractors and both of them haven't been abl... read more
We submitted a claim to AHS because we had two bedrooms and the wall outlets weren't working. The guys that came were knowledgeable. They knew a lot more about this. To me, they nailed it down pretty quickly. Turned out it was a loose wire. AHS has been really good to us.
I am a member of American Home Shield so I called them when the air conditioner wouldn't work. Even though we had it on, it was 72 degrees in the house. They set up the appointment and Action Repair called me. They were very nice. I've had them here a few times for different things and so far, so good. American Home Shield is very reliable and they get back to you quickly. I called on a weekend and they got back to me immediately. When I used the website also, I got a phone call back at 10 o'clock at night. They’re pretty on... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,637 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.