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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The water heater was leaking from the top and it was all rusted on the top. R & M Plumbing came out pretty quick. They were very professional and honest. They did the job that was given to them. They explained everything and were very helpful. However, I don't like American Home Shield's website because it doesn't give you options. If there's another provider and I'm not happy with the one that American Home Shield chose for me, I don't have an option to choose who I want to go through. Also, it doesn't give you options and ... read more
I submitted a claim with AHS recently because the dryer went out. When the contractor came out, he did a nice job. He wore his mask and he stayed where he had to stay at. We signed some papers and he left. The process of AHS is fine. It's better than me calling somewhere and gotta pay $500. So, I like it. My experience with them has been good.
The website is hit and miss at best. It seems that at a certain time of day, 3pm or so, you cannot reach Home Shield by telephone and you cannot get online on the site. It's like they turn everything off. If you call, you would sit and wait and wait. I waited for an hour one time, and no one came on. Next morning, no problem. But for older folks that are on Social Security, when your furnace or air conditioner goes, it's a huge expenditure that you're just not expecting. That's why I had the insurance. I had it for three and... read more
The problem is not always American Home Shield. Sometimes it's the contractor. There has been a time or two when the contractor wasn't thorough, but American Home Shield always follows up and gets somebody else out here to where it ends up being okay. Recently, our AC wasn't cooling two times in a row. The first time, someone came out and said that it was my ductwork/Freon. I don't think he did a thorough job though. He came back 48 hours later and put some Freon in it, but 5 to 10 days later, I noticed that it still wasn't ... read more
American Home Shield sent Aaron's Plumbing to address my issue. When their tech came the first time, the kitchen sink faucet that he fixed stopped working as soon as he left. I tried to contact Aaron's to tell the techs to come back. I had to go through Home Shield for a recall and I was waiting on Aaron's for two weeks. With AHS, I tried to call for over a week and I could never get through. It was very hard for customers like me. I kept calling Aaron's Plumbing as well every day and telling their answering service that the... read more
A friend of mine had American Home Shield and they were really pleased with it. I looked into it and became part of it too. I've had them for 2 years now. Recently, the water wouldn't shut off right and there was a leak. There was a bad valve on the shower. I filed a claim and got a text that was telling me that the contractor would call me within the next 24 hours and they did. They did a pretty good job. They came right in and the guy looked at the problem. He didn't have the parts with him so he said he'd be back the next... read more
My refrigerator wasn't cooling on the refrigerator side and it was overcooling on the freezer side. I called on the phone where there was a man who gave me instructions on how to file the claim. Then I did the actual claim online on my cellphone but my thing was saying that it wasn't working. So I emailed the guy who had helped me set up the home warranty back in March. I told him that I was having trouble making the claim and he said something about the account not having been fully activated. The fridge started having prob... read more
I feel protected American Home Shield, especially in being by myself in my house. If anything, I can just call them and they can take care of it. My friends even got AHS too because I told them about it. I called Home Shield and they told me that the company was gonna call. Extreme Heating & Air called me on the same day and gave me a permit for maybe a day or two later. The guy came when he said he was supposed to be here and it was done. He was saying that the AC was stuck and it needed to be flushed. There was a puddle of... read more
I had a water heater that went out and the contractor was very professional and they did an excellent job. They replaced the water heater the next day. American Home Shield is very convenient for me. I also had two heat pumps replaced and some electrical work done. The last two experiences I've had with them were both very good.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,631 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.