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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
In the middle of a pandemic they were able to have my heat pump diagnosed, parts ordered, and repaired in about a week
User Friendly app quick service response
National Platinum Services came out for a washer and dryer issue and it's been good so far. The technician was great. The lid needed to be adjusted because it wouldn't hit the switch properly. If you turned the unit on and walked off, it wouldn't go through its cycles. We were either having to go to the laundromat or we couldn't do our clothes at home. I filed the claim with American Home Shield online and the website was pretty good. It was very user-friendly. I was given the expectation of 48 hours from the time I put in t... read more
Excellent service and respond time for tech are good. Been with them for 10+ years.
My water heater went and my neighbor kept telling me I should get AHS. And I've been a member since November. Home Shield's claim process is super easy and simple. An issue on my AC happened and it was the first time I had a claim with them. Originally, we paid the deductible and when I had to resubmit the claim because my air had stopped working, it was just as easy. There was no mistake in asking for the payment. It just said someone will be out. Then someone came out again immediately so it was fine.My issue is still goin... read more
Always respond promptly and effectively.
When my washer had an E1 error and needed a new control board, Donaway came out and did a great job. Submitting claims online is much simpler. You don't have to go through all the same jargon. When you put a service request in, you get the contractor's name and contact information within 30 seconds. If the issue is very urgent, you can pick the phone up and call the contractor. Most of the vendors will look it up if they haven't read it all already. If they have a note, meaning they're scheduled that day, they'll send someon... read more
Very efficient. They got back with me very quickly and provided both text messages and e-mail messages to keep me updated on the process. Vey happy with their service.
They are very punctual and professional. Also gives peace of mind knowing if something breaks they are only a phone call away.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,453 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.