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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We had a light in one of my bedrooms that wasn’t coming on even if I changed the bulb and the bathroom exhaust light was also doing that. Also, my range was not working. I went on the American Home Shield website, and it was very easy to submit a claim and then pay for the service upfront. So, I like that part. But sometimes, when the technicians come out, they have no idea what's going on. Then, they would say that they don’t do that or that I need to tell American Home Shield about each particular problem that’s going on o... read more
The contractor came out for my garage door and they did the job. It was quick and they were very professional. I had a couple of claims with Home Shield before when I first moved in but this garage door claim was the most difficult one because the contractor didn’t come out on a weekend. It took three or four days before they finally got out there. So my car stayed inside the garage all weekend. Sometimes there’s an emergency, like you’re stuck in your garage and you can’t get your car out, and I wish Home Shield would have ... read more
When we had our fridge cooling system go out on us, my husband YouTubed it. We cleaned out the back of the fridge and tried to do what we thought might work. It started coming back, but we still wanted a tech to come out and kinda look over it to make sure that there was nothing that we were missing. We also wanted to ask them some questions about the compressor, such as the temperature of it.It was good to be able to call someone right away when my fridge went out in the middle of the night. It's not cool that you are wonde... read more
I had to have my heater for the spa serviced and Home Shield said that it was not covered because it involved a computer. I've tried to escalate that to a second level or a supervisor and it’s impossible. Their agents are good at signing up service. Many of them are non-native English speakers, so it’s difficult. And the contract provides no one to escalate an issue for reconsideration. I wrote them a letter over a month ago to the address listed in my contract and I’ve had no response. I don’t know how to get someone and I ... read more
AHS is they're doing everything right. They are fabulous to work with. I’ve also pretty much been happy with all but one contractor. We didn't communicate very well. From the start to the end, everything was perfect with my most recent claim. It took a week to get my new washer, but that was okay because it went really smoothly. The company that came out was fast. The submitting-a-claim process was super easy. The rep was really good and called me back. He told me he would email me my options, and he did. It was really fast.... read more
American Home Shield covers what our home warranty will not cover and we’ve had them since my wife and I got our house at the end of December 2017. When we ran into a stoppage in the plumbing, I sent a claim through the website and it was very easy. The contractor came out within a day and did an excellent job. The rep was very professional and it didn’t take him very long at all. He got it taken care of at that moment.
My daughter has been with Home Shield for a long time and she recommended them. My washer shook a lot when it's spinning. It shakes out of control. Also, the dryer's lint portion and the part where that piece goes into are broken. And then, sometimes my freezer is frosted up. And then it spread it on the filters. Plus, two of my stove's burners are not working. And then my dishwasher's soap dispenser sometimes opened, sometimes didn't. It didn’t wash the plates as it used to.One guy came. He had to be at a distance, so I all... read more
My dryer was not getting hot. It worked, but it was not drying the clothes. I then called American Home Shield on the phone. When they booked the repair, they sent me a text saying who the contractor was going to be. They also said I should hear in 24 hours and I did. Antech Appliances came out and they found out that it was a fuse quickly. They then fixed it, and the dryer has been working perfectly since then. The repair affected the day-to-day operations in my home a lot -- if I could not do laundry, I would be getting a ... read more
There was no power in a couple of rooms upstairs on the second floor. SJDI Electric and everything was resolved that day. I was satisfied. I feel good having AHS.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,453 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.