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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Almost always get quick response. Most of the persons sent to the house do a 3 job.
Business response:
Hi Al, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.
It was our first experience. They were professional. I got the email in a timely manner.
Business response:
Hi Jeanette, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!
Knowledge and the great customer service.
Business response:
HI Mike, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!
Renewing your policy is easy, the website is easy to navigate.
Business response:
Hi Christine, We hope you continue to enjoy AHS!
Overall it was a 4 experience. The service 4 the tech was very efficient.
Business response:
Hi Priya, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!
Nice coverage except for a few exception regarding Fire Alarms. But hold times, online options for listing things in detail are lacking. Transparency with what the vendors write is not seen and this is a big negative because they often are not thorough in checking the items and sometimes DO NOT get the list (so they claim) then they leave and walk away. Because I do not see what they report there's no way for me to challenge them unless I call and wait for 45-1 hr to speak to a rep. Please update this important step. Otherwi... read more
I have been with American Home Shield for about 7 years. They completely had my washing machine rebuild, new tub new everything, six months later the door latch and could not be replaced. So they bought me a brand new washer! A couple of years ago late at night my H Vac system tarted to put out propane fumes on a very cold night. I was able to get someone one the phone, she as me to hold and a few minutes later she came back on line to say the only person she could get out was about 2 hours away but that he was on the way. T... read more
Business response:
Hi Martha, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.
Followed through to the end with my issue.
Business response:
Hi Majors, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.
The customer service can be improved. The hold times are enormous
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 141,016 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open on Monday at 8:00 a.m.