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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Everything went fine with my recent claim with AHS. We just had to do a couple of visits. There was some miscommunication on what needed to be fixed between myself and the people that take the ticket. So, the contractors would only do what was on the ticket at the time. And I had to call back in to get them to come back out to redo the other stuff.When I called, I had a plumbing leak and we had some stoppage stuff. There were some leaking faucets. And then I have water in the floor. I told them I don’t know where it was comi... read more
This is my third year with American Home Shield and I’ve never had any trouble. Things have always been in a timely manner. My last experience with them was good. Neither the refrigerator and the freezer was working and SamsSon Enterprises was sent out. They replaced a part then the refrigerator worked well for weeks. But the freezer froze up again. SamsSon Enterprises came back and he figured out the problem. There was a setting that wasn’t set right. They fixed it and it’s been great ever since.
We’ve had American Home Shield for almost 10 years and we’ve never had any issues. We’ve submitted claims and they have paid them. They sent Appliances Services for the dryer. It stopped drying. It didn’t come on. I did the claim online. It was easy, and the website was very good. They told me that the contractor will contact me within 24 hours, which they did. The tech changed a temperature sensor and the dryer has been great since then.
I had a garbage disposal issue and I reported it to American Home Shield on a Thursday. I got a call from their contractor, Drain Masters, who came the next morning and did the job. The tech happened to have the needed part in his truck. My issue was fixed and I was very happy with the service. Drain Masters was great.With Home Shield, I've gotten everything I need to be done faster than if I didn't have a warranty. I doubt I would have had Drain Masters out the next morning. I'm very happy with my warranty. It gives me peac... read more
On our most recent claim with American Home Shield, Conklin Plumbing came out. Their service was great and they got everything taken care of. American Home Shield should have more English speakers when you do call in and have a problem. Their customer service reps speak English but you could tell it’s not their first language. It’s very heavily accented. It’s not every time, but the majority of time, it’s not as easy as it could be.
My dishwasher seemed to be stuck in washing mode but we couldn't see water coming in. We discovered that water had been leaking down to the floor and through the basement ceiling and all the way down to the basement walls. I submitted the claim to American Home Shield online and Repair Shack, their contractor, came within a day or two. The tech gave me a two-hour window that morning and he came right at the beginning of that window.However, the initial visit did not fix the problem. We had to submit a recall and they had to ... read more
I've had to use my home warranty a handful of times since purchasing the place. Each time AHS has delivered. One of the best investments I've made in this house.
I have had American Home Shield for years. They are worth every penny paid in. The only time I had a problem with a request for service could be traced back to the company they called. Notified them and they contacted another company and received prompt and professional service.
My mom called and said the AC was not working. The way American Home Shield handled the claim was fine and they did what they were supposed to do. The contractor A+ Comfort Air & Heating came out after a couple of days. I've been with this home warranty company since I bought the house back last summer.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,517 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.