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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Contract isn't written correctly. There are areas that contradict one another to get them out of paying more.
Business response:
Yolanda, My name is Kim and I am with AHS' social media department. We respond and follow up with customers that post online reviews on various sites in an effort to resolve customer complaints. If you would like assistance, please provide your covered property address or your contract number and I will follow up with you in the order in which your information is received. I hope to connect with you soon.
AHS takes great care in getting your home back up and running
Business response:
Nathan, Your feedback regarding your recent experiences with AHS is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We look forward to servicing you in the future as needed. Enjoy your day.
We’ve used AHS for 3 repairs since we bought our home. The microwave repair was perfect! The heater and AC were where we had problems. Not so much with AHS but with the contractor they hired. The contractor ordered the wrong parts and wouldn’t return our phone calls. After complaining to AHS several times, they finally sent a different contractor and what a difference! Everything was completed when they said it would be and repaired correctly!
Business response:
Hi Sharon, I hate to hear about your most recent service experience with American Home Shield. I would be glad to speak with you and assist with a resolution to have the air conditioner repaired.
Very polite & professional. Service was fantastic. Problem was resolved & repaired.
Business response:
Hi Tammy, I hope you continue to enjoy AHS and the customer service that we provide!
My overall experience is just good. It would be great if they improve the customer service and fire bad contractors in Columbus, Ohio. The plumbing contractor, A Water Solution, was the reason for me to leave AHS. Their technician is NOT trustworthy AT ALL.
Business response:
Hi Mohamed, I would like to thank you for providing American Home Shield with feedback about your experience. I hate to hear that you are no longer a customer and I would be glad to speak with you and discus the issues that occurred.
Edit: After giving AHS a second chance they followed through on helping us.
Business response:
Hi Joseph, I hate to hear about your most recent AHS experience and non covered cost paid. I would be glad to speak with you and get the issue resolved.
Requesting service was easy online! The plumber assigned was one of the top five in our city. I was very pleased. We are very happy with our AHS home warranty!
Business response:
Hi MaryAnn, I am pleased to hear that you found the online portal easy to use. I hope you continue to enjoy American Home Shield and the contractors we provide!
Always stood by contract. We had major a/c problem. The contractor was prompt in response and resolved problem. They replaced washing machine when ours couldn't be repaired
Business response:
Hi Paul, I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience. We strive to do as we should by replacing items if they cannot be repaired.
The electrician notified us in a very timely manner, arrived on time, was very knowledgeable & professional. He did a great job in finding out what the problem was.
Business response:
Hi Lamar, Thanks for letting us know everything worked out great for you. Taking care of our customers is the main goal here at AHS. I am glad that you were happy with the work done.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.8 star rating with 96,107 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.