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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
A very pleasent experience all the way around. The phone calls (follow-up), notification and the tec repres where GREAT. Friendly, courteous, good humor - just great people. Whoever hired them did good! Glad I have your service.
Business response:
Hi Wayne, I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience.
American Home Shield has been a great help to me. My water heater went out and when I called for help the staff was courteous and quick to make a call to the local plumber. The plumber came out the same day and did an excellent job. Grade A service from start to finish !
Business response:
Hi Jeff, I am pleased to hear about the technician who repaired your water heater. I hope you continue to enjoy AHS and the level of customer service that you have experienced.
Quick service, arrived on time, found the problem and fixed the problem.
Business response:
Hi Carol, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.
Overall we have been very satisfied with American Home Shield but I will say it has been difficult when I have had to have conversations with individuals from other countries. It is hard to understand them and most recently I have had two of them tell me things that haven't been helpful or correct about our last service and it doesnt seem like they know what they are doing. I did have one person explain my coverage for our dishwasher racks(which should be covered) but we are still waiting for it to get resolved for some reas... read more
Business response:
Hi Jennifer, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.
Affordable product. Quick response and quality service.
Business response:
Karen, Thank you for sharing your recent experience with us. We are happy that we were able to get the issue resolved for you. Our goal is to pair you with the best contractor. We look forward to our continued business together. Have a good day.
Going with 4 stars for now. That varies from 5 on some calls to 2 on others. Over the years it has paid off as we have an expensive range, dishwasher, and freestanding ice maker. While they are generally very reliable, from time to time they have issues and the prices for repairs are absurd. Think Audi in the auto world. Back in November we had a door switch on the microwave replace. Almost exactly 90 days later it happened again. But their warranty period is 60 days, so another copay for the same issue. That would be my 2 s... read more
Business response:
Hi Paul, Your feedback about American Home Shield is more than appreciated and I hope you continue to enjoy your home warranty coverage!
Appreciated the quick service and quality work that was completed. Also, like the chat feature on your website. It helped take care of a misunderstanding on not covered items and billing.
Business response:
Ross, Thank you for sharing your recent experiences with AHS. We are happy that we were able to get the issue resolved for you and we look forward to our continued business together. Enjoy your day.
Easy scheduling and quick ability to reschedule based on constraints of work that needed to be done (wrong replacement disposal purchased by me).
Business response:
Hi John, Thank you for sharing your American Home Shield experience with us! We strive to provide you with a great service experience and knowledgeable contractors to complete each repair.
ABNation responded quickly to our call and repaired our pool pump motor with one day.
Business response:
Hi Hal, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.8 star rating with 96,110 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.