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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They don't always repair your appliances. They take the word SOLEY from the repair technician and never contact the customer. They do NOT take any input from the customer on decisions or any information OR evidence from the customer on those decisions. You get Tech that is inexperienced, in a hurry, mad or just wrong, and you are out thousands. I've used AHS for 30 years and will change when the contract is up. THEY HAVE CHANGED AND IT ISN'T FOR THE BETTER!
Business response:
Thanks for sharing your experience. We are working diligently to improve the overall customer experience.
3 months to get an air conditioner during summer months. 3 weeks for hit water heater
Business response:
Hi Betty, Thank you for sharing feedback about your most recent American Home Shield experience. I would be glad to speak with you to address the issues that occurred
Service is quick on both part but if I have to pay 75.00 upfront to service my work order and paying the monthly payments on AHS. I don’t understand why I have to pay extra to the company to get my water heater replaced. Service should have been paid by AHS for their service not the customer.
Business response:
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!
The most corrupt and questionable ethics of any company I have ever dealt with. They take your money and then forces their vendors to write up false appraisals to deny payments for things they claim they pay for. Borderline illegal business practices
Business response:
Hi Herman, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
Customer service is terrible. The company makes it virtually impossible to speak to a live person. Also, they promise $25 for a referral and then do not send it.
Business response:
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.
was unable to resolve my issue or connect me with a manager. Only repeated the same information over and over.
Business response:
Hi Ruth, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.
Some contractors try to rip off the customers and when I explainedthat to AHS customer service They say too bad.
Business response:
Thanks for sharing your experience. We are working diligently to improve the overall customer experience.
Out of 3 problems only 1 was covered. I feel that I am mostly just wasting my money at this point and it's very upsetting.
Business response:
Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.
Claims always denied. I have been told by many service companies that they will not work with them, and I see why. My issue actually cost me more because of the $125 fee to have someone come out and find a reason NOT to cover the issue. My recommendation, take the $ you are giving them and put into an interest bearing account for emergency repairs
Business response:
Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,520 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.