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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
You think you have one thing but when the problem comes you have something totally different.
Business response:
Hi Marilyn, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please provide your AHS contract number.
No AC and no party requested or ordered. It is over 100 degrees.
Business response:
Hi Genevieve, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.
cost of monthly membership went up each year by$20
Business response:
Hi Thomas, Thank you for your feedback about the premium cost increase. I would be glad to speak with you to assist with a resolution.
Overpricing the repair and took 6 weeks to tesolve sc in 106+ temps.
Business response:
Hi Charles, I hate to hear about your AHS service experience and the issues that occurred. I would be glad to speak with you to discuss a resolution.
I dislike the enormous price increase every year (increase in overall cost and cost per service call) with no increase in service. I dislike that I always have to call the company that receives my request to schedule an appt instead of them calling me in a timely matter what they get the service request.
Business response:
Hi, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
I have not been pleased with the response time on my last two service calls. I really am looking at other companies. I am very dissatisfied. First I thought it wad just me but them my sister informed me she is having the same trouble with your company and the response time. The competition is growing and so should your customer service techniques.
Business response:
Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.
This past experience was very good. However, a previous experience with our Bosch cooktop left us wondering if we wanted to continue with you. A piece of the ignitor fell into the cabinet and couldn't be found and because the piece was missing, you refused to repair or replace our cooktop. I was shocked and disappointed and had to purchase a new cooktop
Business response:
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!
AHS need to do a better job of vetting their sub- contractors. Also there agents need to be able to speak and understand English.
Business response:
Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.
Warranty is a waste of money. The warranty covers basically nothing- people buy warranties for products b/c they are aged and your done print fails to cover a product that is "working to its capacity" for its age- I would never buy or recommend this warranty to anyone.
Business response:
Hi Robin, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,520 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.