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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I was under the impression when I signed up many years ago, that the deductible was all I needed to pay for any repairs or replacements. Unfortunately, that was not the truth. As long as I have been making monthly payments my deductible should cover any services I need. I am getting a furnace and I have to pay out of pocket, so I am not sure why I have this service.
Business response:
Hi Ellen, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.
Poor customer service from the entire team
Business response:
Hi Maddie, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.
We had our gas tankless water heater go out. The plumber said it needed to be replaced. We currently have a Gold plan and it states we are covered for replacing and installation for the same item. On the the list of non-covered items was, Tankless a water heater for $815 which is covered in my contract. Along with a list of other so called modifications. All totaling $1265. I called 2 times to speak with a representative to get clarification to no avail. I asked for the escalation dept. "Chris" called me and said the same th... read more
Business response:
Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please include your contract number if further assistance is needed.
It takes to much time complete work orders AHS clearly is following up with their appointed contractors for status updates my current work order has been open since June 2022 it is currently August 2022
Business response:
Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
AHS sent a HVAC technician to fix my heating unit. The technician determined that one part is not functioning and said i need to order the part and will come back next week. When he came back he claimed that one part is missing. My heating Unit was functioning very well before i made the call to AHS. How could my Unit be functioning with a missing part all these years? I question the integrity and expertise of the companies/technicians they use to fix my HVAC
Business response:
Hi Youssef, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
The sale people will tell you anything to sell you a warrant. Then when something if it has to be replace you will get something that not as good as what you had
Business response:
Hi Robert, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.
Had yo wait over 48 hrs to get technician
Business response:
Thanks for sharing your experience. We are working diligently to improve the overall customer experience.
We have been without Heat for 10 days now. It is the middle of winter and we are in our 70’s and my husband has breathing issues as a war veteran. We were advised it would take at least a week to get the new furnace but our local contractor advised us he received the incorrect parts yesterday. So more delays. We have been AHS customers for many many years and this is first time we've needed a large repair. Disappointing.
Business response:
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.
I had a service done by another company, prior to setting up my warranty. I had a pretty high bill for things that they replaced. Afraid to have to deal with this in the future, my husband and I decided to sign up for home warranty, so that we could at least be protected. After waiting the 30 day grace period, I ended up coincidently having an issue with my ac, I would put it on 64 degrees, but my house stayed only at 84. Two days later a person came out, and we realized my electric box had friend "I don't understand the act... read more
Business response:
Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,520 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.