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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Customer Service - Clarity of speaking English to an English base customers.
Business response:
Sharon, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
It has been over two weeks and I am still waiting on a part to come in is what I was told. This means that I can not wash my clothes at home. So now my wife is mad at me because she said that she told me not to get this service and I did. Saying that it sounded to good to be true.
Business response:
Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
I was charged $49.99 per month, $100.00 and $450.00 for service
No contractor assigned, I found a contractor, that had gone out the month before thru AHS, yet SUCH A HASSLE and MANY PHONE CALLS to AHS and took 5 days!!!!!
Business response:
Hi Eddie, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.
I am not happy right now because I have been without Air Conditioning for 3 weeks. I am told a part has been ordered, but nothing has happened yet. I am a senior with asthma. I was told by a AHS employee that a rush would be put on the order. Obviously that did not happen
Business response:
Marylou, Thank you for letting us know about your concerns regarding your AC request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
They replaced my furnace and water heater but the contractor they sent didn't finish the job. Good luck talking to someone from AHS. I won't renew coverage next year because of this!
Business response:
Derek, Thank you for letting us know about your concerns regarding your Furnace request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
1. Repairs often take a long time to complete. If 30 days passes without the customer reaching out to AHS they will close the repair ticket without notifying customer. They will then demand the customer pay additional threshold fee to send contractor out to complete repair. IMHO my money will serve me better in a savings account. AHS is at best just a middle man between customer and contractor. They are little to no help when a contractor doesn't do satisfactory repairs.
Business response:
Hi Charles, Your review is concerning to me, and I’d like to know more about it. Please contact me so I can investigate this further. Please provide your AHS contract number or property address.
Monthly premium went up $15 without a notice, compared to like $3-$4 all the previous years.
Business response:
Thanks for sharing your feedback.
My issue has not been resolved. I still waiting on an AHS supervisor to contact me regarding my problem (dishwasher).
Business response:
Hi Johngelene, Thank you for sharing your feedback. We would be glad to speak with you regarding AHS and the issues you have experienced.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,520 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.