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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We have been paying customers of American Home Shield since 2006 and are the first to live in a newly constructed home. Around 2014 we started having issues with our HVAC system and AHS would patch/repair every year. In 2017 there was an issue with the attic unit of our HVAC system that resulted in a small fire. AHS replaced that but not the air handler outside. During the extreme cold of January 2023 the outside air handler could not be repaired and they have denied replacement and stated because it's not compatible with th... read more
Business response:
Dytash, Thank you for letting us know about your concerns regarding your HVAC request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.
It was very good back in 2003-2019. Then they became stingy, difficult to reach, harder to get things fixed that were previously covered and also considered fairly. I wouldn’t purchase home warranty from AGS again and I was a customer for 20 years.
Business response:
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. And we are working diligently to improve the overall experience.
first electrician that was sent out did not want to look into why we had a serious electrical problem instead he stated that for 350.00 he would go underneath the house to find out why we had electrical problem i refused and checked with AHS they send out another electriction he found out the problem right away in kitchen negative wiring was wrong . the first electrician wanted to make unnessasary money from me!! The first plummer that was sent out to check my water heater looked at it for one min. and left.!
When contractors come and fix an item only to discover something was not fixed right or break again afterc30 daysyhe customer has to pay again . If a shower know is fixed correctly it should not break again in a couple of months. It it does it means it wasn't fixed right from the start. Also not having a company on stand by in case of plumb8ng issues/leaks and not reimbursing the customer for calling a non ahs plumber
Business response:
Hi Cheryl, Your concern regarding your service experience is appreciated. It helps us improve each customer interaction. I would be glad to speak with you to discuss the issues that occurred.
Scheduling an emergency over the holiday weekend none of the vendors were available. I have had no water 8 days now. Each vendor that was recommended by AHS was horrible. The vendors do not ensure that the problem is resolved before leaving. The vendors do not respond to emergency's in a timely manner. The vendors do not do a tangible job leaving me the customer to call AHS again and again.
Business response:
Thanks for sharing your positive feedback.
I have been unable to resolve a spa issue that has been diagnosed as abuse when it is age relate.
Business response:
Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
I called AHS about a stoppage; AMPM Plumber came out, said he couldn't reach stoppage with his snake. I ended up calling Deer Valley Plumbing; the guy came out and said the stoppage was 15 feet away and he cleared it up. Cost me $280.
Business response:
Dave, Thank you for letting us know about your concerns regarding your Plumbing request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
I paid 85 to get my plumbing looked at and got a phone call from yall saying I needed to find my own provider and be reimbursed. I don't have that kind of money. Wish yall would've gave the 85 back since yall didn't help me
Business response:
Thanks for sharing your experience. We are working diligently to improve the overall customer experience.
I placed an order for my dryer to be repaired since September upto now nothing has been done really frustrated
Business response:
Hi Benedeta, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,518 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.