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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
AHS sent me the information of who was going to hit my Air conditioner. It was triple digits 100 plus and the company they sent to me said I had to wait 7 days before they could come to look at it. I called and told AHS that was unacceptable there are seniors in this house and to send someone else. Know they want me to wait another 48hr before they come look at it. I ended up paying for the service myself to get it done sooner. It's been 2 months and I still haven't received my check yet. I had called 3 times and was told th... read more
Business response:
Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.
I had a horrible experience. I recently put a claim in for my whole house fan. It started great within two days A company by the name Jaeger came to check out fan. The guy looked at the fan for five minutes then said he would be in touch regarding the fan. He didn't say much more than that. About three days later I get an email from AHS warranty stating they WILL NOT COVER THIS ITEM. The whole reason I bought into this warranty was for things like this. The woman I spoke with said it was denied because of how the company Jae... read more
Business response:
Hi Norberto, Thank you for your feedback about your most recent service request. I would be glad to speak with you to assist with a resolution.
The tech Karl, was pleasant and thorough. He said The panel was gone and had to be replaced and would order one. Further stating it would take about a week for the panel to be received. Browsing through my emails today, I had received notice the case had been closed. I immediately called AHS and learned the case had been denied due to pest damage. I was devastated. Checked the contract which confirmed the results. My question is how did it affect the panel? Very disappointed but after having the contract for a while, conside... read more
Business response:
Hi Eleanor, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
I have been dealing with a pool problem for almost 5 months - the contractor that American Home Shield hired messed up the work and now no one will take responsibility! Bad Bad Bad Business American Home Shield!!
Business response:
Hi Richie, I hate to hear about your AHS service experience and the issues that have arisen to have the pool repairs completed. I would be glad to speak with you to assist with a solution.
I have had to put in multiple requests to get things fixed continually paying 100 a time to get the same issue fixed.
Horrible customer service. Horrible management. I would love my $75 back
Business response:
Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
Over 1 month, no AC, Texas, July to august. This is horrible
Business response:
Hi Christina. Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.
I was very disappointed with how I was treated during this transaction. I’ve been with this company since 2003 when I brought my first home. I’ve always paid for the highest protection for my homes. To be hung up on by a customer service representative is unacceptable. After sitting on the phone for 40 minutes. I will have to consider should I say with AHS. I’ve given your company my blessing for 20 years stirring a lot of service men and women and firefighters across America. Letting them know how I always appreciated the s... read more
Business response:
Anthony, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
Dislike: Bad/slow service and the need to follow up. Each follow up results in long, time wasting waits.
Business response:
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,520 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.