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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My dryer appointment was canceled twice. Yet I was the one that had to go to their website to reschedule. Ridiculous, I wasted days taken off from work. AS withdrew the money from my account and yet the contractor has yet to do the work. In addition, without authorization the contractor shipped parts to my home which is an inconvenience to me . I'm stuck with parts yet this contractor is the only one that can use these parts according to An American Shields Associate. Its been a very negative experience .
I don't mind the 54.00$ a month, but the 100$ cost per problem is a bit much. It started out at 75$ when I started with them, but now the cost is higher. Sometimes the company is right on top of the problem, other times it takes several calls and the company coming out will easily take one to two weeks to schedule a visit time.
Business response:
Hi James, We appreciate your feedback regarding your AHS experience!
It took too long to get a technician out
Business response:
Hi Melvin, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please provide your AHS contract.
They have terrible customer service and find ways not to pay for necessary repairs.
Business response:
Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
2.5 months, still not done. No one there returns Phoenix calls.
Business response:
Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
Support staff has no authority to solve customer issues. Very apologetic but apologies do not solve problems. When escalated up to a supervisor he was equally inept at providing a satisfactory solution to my problem.
They did not cover an issue that was listed as being covered. Trying to get any claim covered is a battle.
Business response:
Hi Jacob, Thank you for your feedback about your most recent service request. I would be glad to speak with you to assist with a resolution. Please provide your AHS contract number or property address.
terrible customer service, conflicting info every time I call, waiting weeks for repair, incompetence in getting parts recorded correctly
Business response:
Hi Nancy, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.
i've already told you clowns this but i'll say it again - you have people working for you who do NOT understand english or know how to respond properly . ME: Can you look up old records based on who offered service YOU: I like turtles. That's almost a direct f'n translation. It's so bad, that when i call, when i'm convinced the person on the other side isn't all there (it takes seconds to determine this, after asking a simple question), I just hang up and hope to get someone who knows english and how to answer questions. Ple... read more
Business response:
Donald, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,520 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.