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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Problem found in 15 minutes. Explain to me unit is old and these thinks happen.
Business response:
Thanks for letting us know everything is working out for you!
this item was fixed promptly and the first time
Business response:
Hi William, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!
Refrigerator stopped cooling. Service call immediately next day. AHS let me know it had to be replaced and a new one was immediately ordered and installed.
Business response:
We're glad to hear your experience went well.
They are okay. I have had equal good and bad experiences over the years of using them. They attempt to get out of paying on the policy with loopholes and if you don't know enough, you can lose your money.
Business response:
Thanks for sharing your experience. We are working diligently to improve the overall customer experience.
The warranty companies should rate the companies they sent out. A lot of these companies attempt tell you that you need a different repair and that the warranty company doesn't cover it and you have to pay out of pocket. I have been a loyal customer for many years and have encountered many different experiences. this happens quite often, leaving the consumer with no solutions.
Business response:
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.
Individual was on time and completed the job. He did what he said he would do. Wonderful young man. Knew the business.
Business response:
Hi Christopher, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.
All the representatives are courteous and helpful. However, there must be a communication gap in contacting the contractors. It took 6 tries to send the right contractor to fix my air-conditioner.
I could almost give a 5 because they did cover the entire cost (minus $100 deductible). However, the 1st contractor they assigned had absolutely horrible reviews online (the reviews were recent and local and using AHS).
Business response:
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.
I didn't have to do anything. Reported my problem, American Home Shield contacted the repair company, they set up the appointment and the remairman showed up and fixed the problem.
Business response:
Hi Greg, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,973 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.