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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This was our first claim with AHS. They very responsive. Exceeded our expectations.
Representatives are always polite and pleasant; however, i don't believe that all representatives are knowledgeable as to resoultion of problems. Ie: when I asked to speak with a supervisor, the rep did not know the supervisor's name nor how to reach him/her. Another rep did know and followed your procedure. I am happy that a supervisor has not only called me, but has remained in contact with me to ensure that resolution will be reached.
The appointment was timely and the service man was VERY good.
I have had some really good experiences with American Home Shield, but there have been a couple of service providers who have been pretty bad. I have been waiting for over 3 weeks for a dishwasher repair, that was just replacing a drain hose. I have repeatedly had to contact the service provider for an update. On two different occasions he was supposed to call me with an update regarding receipt of the part, but failed to do so. Today, he was supposed to be here to complete the repair between 4 and 6 pm, but did not show up ... read more
Service firms contracted by American Home Shield provided great service. AHS was quick to respond to our request.
After calling, I had a bad experience, but they explained everything and sent a second person out and he was the best. I totally recommend AHS
Big ticket repairs require you to include a deposit
They fix my dryer and the guy that came out was very nice
Two major issues requiring replacement--AC unit and Water Heater--with very bad results.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4 star rating with 147,651 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.