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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Got there as scheduled. Fixed the problem in timely manner and didn't try to upsell me something that wasn't needed.
Business response:
Hi Evelyn, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!
handling of claims quickly. caliber of contractors, price of the contract
Business response:
Hi James, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.
I had two good experiences with rekeying my new condo and dryer vent cleaning, but had a bad experience with trying to get my electric washer and dryer installed. The company they assigned didn't call me. When I called them, they said they didn't do that work. When I called AHS, it took me twenty minutes to get someone to reassign this and then they said I would have to be available from 8am-5pm for the service. I asked them to cancel the order and refund my $85 fee. I had to be very direct to get them to do this. I don't un... read more
Business response:
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.
My dryer needed a repair and the first technician didn't work on GE appliances . Needed to reschedule and wait for another appt with a GE tech
Sometimes the people they decide to contract with are of poor quality. Sometimes the people who answer the phone are very difficult to understand.
Business response:
Hi Natalia, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
The last repair that we needed done was a plumbing problem. American Home Shield sent a terrible plumbing company who jerked us around for 8 weeks. Then they finally sent another plumbing company and they were wonderful! They got the part we needed in less than 1 week.
Business response:
Hi Frank, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
Willing to listen to customer to set up contractor for repairs to be done.
Business response:
Thanks for letting us know everything is working out for you!
From the time I notified on the app that I needed help to the time someone came out was just a couple of days and everyone was extremely nice.
Business response:
Hi Catherine, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.
Does not decline claims like I have experienced with others.
Business response:
Hi Tony, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 139,928 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.