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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They were very helpful with communicating they service providers were excellent
Business response:
Hi Gail, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!
Easy to submit trouble tickets and AHS schedules QUALITY repair technicians quickly.
Business response:
Hi Raj, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.
Definitely love it and I recommend your company to all my colleagues at work
Business response:
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.
We are please with service, but often it is too long a wait for repairs
Business response:
Hi Phyllis, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.
Results are spotty. I had an excellent visit, then I had a bad one that I had to call back and the followup was too long. today is 8/25 and the follow was for 9/1. If it was done right the first time, I wouldn't be bothered with another visit and such a long wait for repair.
Business response:
Thanks for sharing your experience. We are working diligently to improve the overall customer experience.
I had a laundry issues, they sent someone and they fixed it very fast
Business response:
Hi Casey, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!
A little upset that it doesn’t cover all appliances. When I called about it—I was told I was too late to add on the service. I would have hoped they would have been more blunt about not covering everything early on and sent emails about it but understand it’s a business and about the money. In the future I will stick with Choice Home—-had them in Indy with no issues and everything was covered.
Business response:
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Thanks for your patience during this process.
Their service better then I thought. Need better people on phones, a real person.
Business response:
Hi Philip, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.
I was extremely pleased with the convenience of submitting a service request online. I was also happy with the quick response with a call the next day which happened to be a Sunday. Then I was schedule for the next day. It was overall a quick, painless and effective repair. I know I would have necessarily gotten such a quick response or had such a reasonable fee without the home warranty. This experience made me feel like I got my moneys worth!
Business response:
Hi Ivan. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you. We look forward to working with you again.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,994 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.