American Home Shield's cover image
Claimed

This profile has been claimed by the business owner or representative.

American Home Shield

4.8
  • Home Services
  • Memphis, TN

About this business

Home ServicesHandyman

Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more

Location details

3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States

Get directions
WeekdayScheduleStatus
Mon8:00 a.m. to 5:00 p.m.
Tue8:00 a.m. to 5:00 p.m.
Wed8:00 a.m. to 5:00 p.m.
Thu8:00 a.m. to 5:00 p.m.
Fri8:00 a.m. to 5:00 p.m.
SatClosed
SunClosed
4.8105,445 reviews
Marina Alamina's profile image
Marina Alamina 
2 years ago

I recently had to use the service several times for the month and all my issues were handled professionally by the service guys. My only negative comment is that when you ask for service on an item that has more than one problem it does not allow me to cover all those item in just one visit. For example, I had my fire detectors that needed to be serviced but they could only do one per visit unless i call to increase but to get to speak to a live agent is time consuming. 

David Wright's profile image
David Wright 
2 years ago

Willing to work with my schedule. Did what it took to get the job done. 

Tim Smith's profile image
Tim Smith 
2 years ago

Great service - no fuss in getting parts and repair completed in a reasonable amount of time. 

David Carter's profile image
David Carter 
2 years ago

Until recently I have not had any issues with AHS but my latest service request has been a nightmare. I submitted the request on 2 

Terence's profile image
2 years ago

Years ago when we first joined AHS, the service was impeccable and excellent. But over the years we've gotten poor service from the companies AHS allow to service their clients. One time no one ever showed up to fix our problem and when I call, I have to talk with someone who I can't understand at all what their saying. Outsourcing your help desk is not good for Americans!!! Typically our issues have been fixed but now the monthly premium has gone up. We we started we were paying $69 a month and now it's doubled and I unders... read more

Chandra's profile image
2 years ago

They sent a man from Sears right away. He said my refrigerator could not be fixed. Home Shield sent me a picture of a GE to bring outs& I am happy about that. Waiting to hear from the company to deliver it. Have call a couple of times & left a message. They don't call me back. I called Home Shield & someone there is suppose to get hold of GE. Just waiting. 

WILLIAM HOLT's profile image
WILLIAM HOLT 
2 years ago

They provide the service they promise at a reasonable price 

Castillo's profile image
2 years ago

Customer service, good presentation, organized and quick. 

Eldonna M Fischer's profile image
Eldonna M Fischer 
2 years ago

I wish they were local. Communication with them would be much easier. However, when we get a repair person, the work is good. 

Frequently asked questions about American Home Shield

How is American Home Shield rated?

American Home Shield has a 4.8 star rating with 105,445 reviews. 

When is American Home Shield open?

American Home Shield is closed now. It will open at 8:00 a.m.